Customer Service Representative

TEKsystems • Winchester, VA • 19h ago

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Winchester, VA!

Position: Member Service Representative (Account Services Department)

Job Description

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation

Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service

Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts

Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

Handle a call volume of 80-100+ calls daily

Qualifications

High School Diploma/ GED required

1-2 years of recent customer service experience working directly with customers (call center, collections, banking)

Ability to work in a fast-pace high-volume call center environment

Willingness to help others and ability to navigate difficult conversations

Professional written and verbal communication skills

Strong computer knowledge and data entry/typing skills

Schedule:

Shift times range between the hours of 2:30PM - 1:30AM

Monday-Saturday & Sunday-Friday (Will have 1 rotating off day during the week) **MUST have a 6 day availability to work

Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

Training:

Fully ONSITE - Monday- Friday, 3:00pm EST-11:30pm EST

NO Time Off during Training: December 29th -February 5th

Start Date: December 29th

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

Aston Carter integrated with TEKsystems, effective Jan. 1, 2024

Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position is anticipated to close on Dec 1, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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