?(Job Description)
A globally recognized Food & Beverage company is currently hiring for a Customer Solutions Associate who will serve as the primary point of contact and advocate for the customer and is responsible for optimizing orders while driving efficiency and minimizing waste throughout the End-to-End Order and Cash process flow. This position will be a hybrid role working 3 days in the office (Tuesday-Thursday) and 2 days remote (Monday & Friday) from 6:00 AM - 2:30 PM PST.
Pay - $27.55/hr.
Location - Seattle, WA (Hybrid; Tuesday - Thursday onsite / Monday & Friday remote)
Schedule - 6:00 AM - 2:30 PM PST
Contract Duration - 12 Month Contract To Start (high possibility of extension)
W2 Employment Through Aston Carter
(Summary of Key Responsibilities)
This role will be 85% Email Support and being on the phone 15% of the time.
Manage incoming calls through the Genesys phone system.
Receive and submit orders on behalf of customers.
Facilitate customer credit requests.
Maintain account settings, including updates within CRM and other applications.
Track orders through various transportation tools and, at times, collaborate with carrier customer support for escalations.
Suggestively sell and inform customers about new and existing products or programs.
Identify and resolve demand capture failures within the defined Service Level Agreement (SLA).
Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence.
Collaborate with customers or cross-functional business partners to resolve blocked orders.
Optimize orders for logistical efficiency (e.g., maximize payload, grouping/splitting orders).
Contact the customer when required due to out-of-stock or Stock Allocation issues.
Collaborate with the Order Fulfillment team to resolve issues preventing delivery note creation (e.g., delivery block).
Contact the customer and propose a resolution if issues are identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues, etc.).
Returns and Refusals:
Be the principal customer contact for capturing, creating, and registering all return requests.
Assess compliance of Return Requests according to Market Return Policy Conditions.
Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds.
Validate that the returned product is in a sellable condition and ensure all relevant documentation is provided for analysis of credit/debit value.
Coordinate the destruction or donation of goods when physical return is not warranted.
Ensure refusals created by the OS&D team in Transportation contain the appropriate order reason code and correct pricing prior to billing.
Analyze reasons for refusals and contact customers to propose mitigation actions to reduce/eliminate them in the future.
(Qualification Requirements)
2+ years of experience in Customer Care and Order Management with comfortability supporting customers via email and phone.
Proficiency in SAP, Salesforce, or similar CRM.
Hunger mindset for growth opportunities.
Excellent written and verbal communication skills.
Excellent analytical aptitude with a proven ability to analyze/interpret data.
Well-organized, methodical thinker with excellent decision-making skills.
Strong and creative problem-solving skills.
Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook).
Ability to work in a fast-paced environment and handle multiple priorities.
Ability to work independently with minimal supervision.
(Employee Value Proposition)
Exceptional opportunity to join one of the globally recognized food & beverage companies.
Long-term contract with a high possibility of extension and conversion to permanent employee, depending on business needs and performance.
Very friendly hiring manager.
Great growth opportunity!
Job Type & Location
This is a Contract position based out of SEATTLE, WA.
Pay and Benefits
The pay range for this position is $27.55 - $27.55/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in SEATTLE,WA.
Application Deadline
This position is anticipated to close on Dec 1, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
