Research & Adjustments Representative II - Cash and Transportation
Los Angeles, California
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.
Line of Business Job Description:
Resolves Research and Adjustment inquiries within the bank's practices and procedures. Responsibilities include investigating daily incoming research and adjustment inquiries from various channels, and Lines of Business including Customer Services. Associate will resolve out of balance scenarios; answers service requests and inquiries received from various business units; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases and email inquiries. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. May provide support to and training to other associates within the department. Has thorough knowledge of the Research & Adjustments functions and handles more complex cases which require analytical and problem resolution skills.
Individual Contributor role who resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities focus on the day-to-day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities. Examples include -reviewing and authorizing General Ledger entries, approving exception processing, reviewing operations procedures and implements changes and ensures the enforcement and adherence to operations procedures.
Responsibilities:
Works on daily incoming exceptions and maintains aged exceptions to a minimum
Enters daily entries through internet based applications
Performs routine or complex account maintenance depending on client account @type
Maintains high-volume portfolios
Investigates and resolves issues and requests
Required Qualifications:
Highly organized with strong attention to detail and accuracy
Excellent time management and prioritization skills, with ability to meet deadlines
Demonstrate the ability to multi-task
Exhibit excellent verbal, written communication, and interpersonal skills
Consistently meets established performance standards on all job assignments
Ability to balance credit and debit adjustments.
Ability to work in high volume environment, adhering to production standards and SLA's set by management
Experience with analyzing data to drive decisions.
Critical thinking skills
Ability to efficiently multitask using multiple applications simultaneously.
Experience in researching root cause of transactional errors.
Easily adapts to and supports change
Ability to work effectively in a team environment
Desired Qualifications:
Proficiency with one or more desktop automation tools (Tableau)
Financial Data Entry System (FDES) experience
1+ years of experience working in a client service capacity
Highly motivated self-starter, proactive, with intense focus on results.
Associate degree in business or equivalent combination of related education and/or experience
Skills:
Attention to Detail
Customer and Client Focus
Pipeline Management
Research
Critical Thinking
Decision Making
Problem Solving
Written Communications
Adaptability
Collaboration
Risk Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
FLU Hours of Operation: Monday -Friday / 8am-4:30pm
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
