Back to Jobs search

Customer Care Center Representative I or II, Colorado Springs

ANB Bank • Colorado Springs, CO • 12h ago

General Information

Job Title:

Customer Care Center Representative I or II

Location:

1130 North Circle Drive, Colorado Springs, CO 80909

Work Schedule:

Monday - Friday, 8:00am - 5:00pm

Employee Type:

Non-Exempt Full-Time

*Hiring Pay Ranges: *

$19.50 - $22.50 per hour (Includes $2.00 per hour Premium Pay

Customer Care Center Representative I - $19.50 - $21.25 per hour

Customer Care Center Representative II - $20.00 - $22.50 per hour

The hiring pay range for this position is commensurate with the level of relevant experience and education.

This position may be eligible to receive an additional $1.00 per hour is approved for the Spanish Communication Assistant Program

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference.

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

Health & Wellness Benefits (Subject to Eligibility Requirements)

Minimum 4 Weeks of Paid Time Off (PTO)

11 Paid Holidays

Medical, Dental, and Vision Insurance

Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts

Company provided Life, AD&D, and Disability Insurance with supplementation options

401(k) plan with discretionary company match and profit sharing

Discretionary annual bonus and employee referral incentives

Employee Assistance Program (EAP)

Tuition Reimbursement Program

Spanish Communication Assistant Program Incentive

Summary

As a Customer Care Center Representative for ANB Bank, you will provide client service to respond to questions/concerns and assist through resolution of various issues. Facilitate product acquisition through various channels of the Bank (e.g. phone, e-mail, online-chat, and internet). Gather information and close on product sales demonstrating intermediate skills and knowledge of ANB Bank products and benefits. Identify customer events to provide solutions on products and close on product sales that meet the customer's needs and facilitate the customer's financial security through relationship sales. Empathize with customers and provide offers & solutions to make it easy for customers to acquire an ANB Bank product. Live the brand - We are a Bank like no other, expect more.

Essential Duties and Responsibilities

Answer incoming telephone calls and assist customers with account inquiries, research requests and other account maintenance. Respond to customer needs and priorities; establish effective working relationships with customers; identify and take appropriate action to meet customer needs.

Acquires and demonstrates proficiency in applying intermediate referral skills and relationship building with customers by understanding life events and learning the multiple company product opportunities.

Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.

Process a variety of mail requests and complete maintenance as required.

Perform backroom functions necessary to insure the ongoing integrity of the deposit system.

Provide support to other Customer Care Center Representatives, as needed.

Cross-train in all Customer Care Center responsibilities.

Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.

Delivers quality of service as defined by department standards.

Maintains confidentiality as defined by department standards.

Supports the company's Mission, Vision, and Values.

Other duties may be assigned.

Education and/or Experience

Customer Care Center Rep I

No experience required.

High school diploma or general education degree (GED) required.

Customer Care Center Rep II

One year of financial industry and/or customer service experience, or an equivalent combination of other work history and/or education.

High school diploma or general education degree (GED) required.

Experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred.

Understanding of banking products, services, forms, and regulations preferred.

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.

Anticipated Date of Application Window Closure:

12/14/2025 (or until filled).

Similar Jobs

#2500516 Highway Manager

El Paso County • Colorado Springs, CO • 4h ago

Management & Administrative

Apply here: https://www.governmentjobs.com/careers/elpasocountyco/jobs/5142112/highway-manager?page@type=jobOpportunitiesJobs Job Summary El Paso County is seeking an experienced and motivated Highway Manager to lead the...

4h ago

Go to Apply

Account Manager

APEX SYSTEMS LLC • Colorado Springs, CO • 14h ago

Management & Administrative

Job#: 7627 Job Description: ACCOUNT MANAGER WHO WE ARE Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digit...

14h ago

Go to Apply

Acquisition Program Manager

Tyto Athene • Colorado Springs, CO • 15h ago

Management & Administrative

Description Tyto Athene is searching for an Acquisition Program Manager to support the SSC Operational Test and Training Infrastructure team (OTTI). The OTTI Program Executive Office of Space Systems Command is responsib...

15h ago

Go to Apply

Hardware Asset Manager IRES - SSFB

Amentum • Colorado Springs, CO • 1d ago

Management & Administrative

**THIS POSITION MAY BE ELIGIBLE FOR A SIGN-ON BONUS Position Title: Hardware Asset Manager Location:** Schriever Space Force Base, Colorado Springs, CO Relocation Assistance: None available at this time Remote/Telework:...

1d ago

Go to Apply

Configuration Management Lead IRES - SSFB

Amentum • Colorado Springs, CO • 2d ago

Management & Administrative

**THIS POSITION MAY BE ELIGIBLE FOR A SIGN-ON BONUS Position Title: Configuration Management Analyst Location:** Schriever Space Force Base, Colorado Springs, CO Relocation Assistance: None available at this time Remote/...

2d ago

Go to Apply

Oracle Cloud Project and Grants Management Lead

Deloitte • Colorado Springs, CO • 2d ago

Management & Administrative

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join...

2d ago

Go to Apply

Mid-Level IT Project Manager IRES - SSFB

Amentum • Colorado Springs, CO • 2d ago

Management & Administrative

**THIS POSITION MAY BE ELIGIBLE FOR A SIGN-ON BONUS Position Title: Mid-Level IT Project Manager Location:** Schriever Space Force Base, Colorado Springs, CO Relocation Assistance: None available at this time Remote/Tele...

2d ago

Go to Apply

Senior IT Project Manager IRES - SSFB

Amentum • Colorado Springs, CO • 2d ago

Management & Administrative

**THIS POSITION MAY BE ELIGIBLE FOR A SIGN-ON BONUS Position Title: Senior IT Project Manager Location:** Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL Relocation Assistance: None a...

2d ago

Go to Apply

Security Officer

Allied Universal • Colorado Springs, CO • 2d ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

2d ago

Go to Apply

Security Officer

Allied Universal • Colorado Springs, CO • 2d ago

Management & Administrative

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.