Care Coordinator

ChenMed • Chicago, IL • 16h ago

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Care Coordinator is a highly visible customer service and patient-focused role. The incumbent in this role works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. He/She operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Coordinates and processes patient referrals to completion with precision, detail and accuracy.

Definition of completion:

Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.

Orders have been approved (when needed).

Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).

Completes orders with proper documentation on where patient is scheduled and how patient was notified.

Referrals have been sent to specialist office & confirmed receipt.

Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Effectively communicates the physicians/clinicians needs or outstanding items regarding to patients.

Enters all Inpatient and Outpatient elective procedures in HITS tool.

Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.

Participates in Super Huddle and provides updates on high priority patients referrals.

Addresses referral based phone calls for Primary Care Physicians panel.

Completes and addresses phone messages within 24 hours of call.

Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)

Retrieves consultation notes from the consult tracking tool.

Follows up on all Home Health and DME orders to ensure patient receives services ordered.

Provide extraordinary customer service to all internal and external customers (including patients and other

ChenMed Medical team members) at all times. Utilization of patient messaging tools.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of medical terminology, CPT, HCPCS and ICD coding desired

Detail-oriented with the ability to multi-task. Must be open to cross-functionally training in referrals and back office duties

Able to exercise proper phone etiquette with the ability to navigate proficiently through computer software systems

Team-oriented with the ability to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner

Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software

Ability and willingness to travel locally within the market up to 10% of the time

Spoken and written fluency in English; Bilingual a plus

PAY RANGE:

$16.5 - $23.56 Hourly

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply

LI-Onsite

ChenMed

Go to Apply

Share this job

Similar Jobs

Microbiology - Lab Support Service Tech, PT Days

Trinity Health • Maywood, IL • 40min ago

Hospital & Medical

Employment Type: Part time Shift: Day Shift Description: Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 and I55. Loyola Medicine, treating...

40min ago

Go to Apply

Certified Nursing Assistant (CNA) ALL SHIFTS AVAILABLE

Elevate Care Northbrook • Northbrook, IL • 41min ago

Hospital & Medical

Now Hiring: Certified Nursing Assistants (CNA) - Elevate Care! Are you a compassionate and dedicated Certified Nursing Assistant (CNA) looking for a fulfilling career in healthcare? Elevate Care is seeking CNAs to join o...

41min ago

Go to Apply

Certified Nursing Assistant (CNA) NOC SHIFT

Elevate Care Chicago North • Chicago, IL • 42min ago

Hospital & Medical

42min ago

Go to Apply

Director of Operations

Allied Universal • Chicago, IL • 43min ago

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

43min ago

Go to Apply

HVAC Install Helper - 6680-6131

Service Experts • Addison, IL • 49min ago

Manufacturing & Warehouse

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13109783 Position Title: Install Helper Reports To: Field Supervisor or General Ma...

49min ago

Go to Apply

Director, Experience Design: SaaS Platforms - JO-2510-26537-6744

Slalom, LLC • Chicago, IL • 52min ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13109912 Director, Experience Design: SaaS Platforms We are open to hiring in many...

52min ago

Go to Apply

Solution Architect - Networking/Security/Wireless - 9FHYYW6P0Z9V-5953

Logicalis • Downers Grove, IL • 52min ago

IT & Engineering

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13107877 Job Description Summary Provides pre-sales technical engineering support...

52min ago

Go to Apply

Senior HCM Functional Consultant - workday Success Plans

Workday, Inc • Chicago, IL • 1h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13107867 Your work days are brighter here. Were obsessed with making hard work pay...

1h ago

Go to Apply

Staff Vice President (VP) Finance

Elevance Health • Chicago, IL • 1h ago

Finance, Accounting & Banking

Staff Vice President (VP) Finance Location: May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA or Woodland Hills, CA. (This role requ...

1h ago

Go to Apply

Customer1 Business Process Designer - 5978977

Accenture • Chicago, IL • 1h ago

Management & Administrative

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Compan...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.