Back to Jobs search

Call Center Agent

Versiti, Inc • Grand Rapids, MI • 2h ago

Responsibilities

Adheres to work schedule

Meets productivity, quality, and service level goals

Provides compelling messaging to donors to influence blood donation

Provides blood donation information and convert donor into appropriate donation @type based on donor eligibility

Answers donor questions, requests and concerns via phone and text

Recruits new donors by asking existing donors for family/friend referral (pledge)

Educates and motivates donors to schedule their next donation appointment

Attends training and implements techniques/tactics taught into workflow

Maintains accurate donor information in profile

Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion

Participates on team projects, as assigned

Demonstrates Versiti's core values daily

Executes service recovery techniques in order to address donor concerns/complaints

Provides excellent customer service by always doing what is right for the donor

Advocates Versiti's mission in the community

Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification

Understands and performs in accordance with all applicable regulatory and compliance requirements

Complies with all standard operating policies and procedures

Qualifications

Education

High School Diploma required

equivalent required

Experience

1-3 years customer service experience, preferably in a contact center environment required

Knowledge, Skills and Abilities

Excellent verbal and written communication skills required

Ability to demonstrate sales techniques and overcome objections required

Good attention to detail and accurate data entry skills required

Results-oriented / collaborates with management to meet individual goals required

Ability to multi-task and proactively communicate progress/obstacles required

Ability to perform in a team-oriented environment required

Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required

Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) -- helpful in order to advance to an Agent II role required

Tools and Technology

Personal Computer (desk top, lap top, tablet) required

Microsoft Office products required

Must learn contact center-specific programs (HemaTerra) required

Similar Jobs

Oracle Cloud Project and Grants Management Lead

Deloitte • Grand Rapids, MI • 1h ago

Management & Administrative

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join...

1h ago

Go to Apply

Entry Level Service Technician (Byron Center)

DHT Dave Hausbeck Trucking • Byron Center, MI • 2h ago

Management & Administrative

Full-time Description Entry Level Service Technician -- Petroleum Equipment Location: Byron Center, MI Company: Rohr Gasoline Equipment (Division of DHT Group) Are you looking for a hands-on technical career with growth...

2h ago

Go to Apply

Customer Service Representative

Ross Recruiting dba JBL Resources • Grand Rapids, MI • 2h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13107495 Customer Service Representative\ Location: Greater Chicago, Illinois\ \ A...

2h ago

Go to Apply

Community Manager- Hidden Creek Apartments- Grand Rapids, MI

KMG Prestige • Grand Rapids, MI • 7h ago

Management & Administrative

KMG Prestige is seeking a Community Manager in Grand Rapids, MI at Hidden Creek Apartments who is goal-oriented, enjoys new challenges, and has a passion for property management. The ideal candidate will strive to create...

7h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Grand Rapids, MI • 9h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

9h ago

Go to Apply

Sales Manager, Medicare National Distribution(Remote)

Molina Healthcare • Grand Rapids, MI • 9h ago

Management & Administrative

Job Description Job Summary The Distribution Manager at Molina Healthcare will be a critical team member responsible for making Molina a market leader in the different products that Molina offers in the Marketplace and M...

9h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Lowell, MI • 1d ago

Management & Administrative

1d ago

Go to Apply

Administrative Secretary Cardiothoracic ICU

Corewell Health • Grand Rapids, MI • 1d ago

Management & Administrative

About the Unit The Cardiothoracic Intensive Care Unit is a high-acuity cardiac surgical unit focused on fostering continuous learning while developing high level critical thinking and technical skills. This position will...

1d ago

Go to Apply

Entry Level Security Officer

Securitas Security Services USA, Inc. • Grand Rapids, MI • 2d ago

Management & Administrative

Entry Level Security Officer Wage: $17.00-18.00/ hour We help make your world a safer place. Are you interested in being part of our Security Team? Apply quickly and efficiently online. Weekly pay. Growth opportunities w...

2d ago

Go to Apply

Lead Key Account Manager

Grundfos • Grand Rapids, MI • 2d ago

Management & Administrative

Lead Key Account Manager Apply Now Start applying with LinkedIn Please wait... Job Description Would you like to lead strategic partnerships and drive growth in the Industrial OEM market and be the key player in shaping...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.