Working Title: Operations Analyst Supervisor
Job Class: Human Services Supervisor 3
Agency: Human Services Dept
Job ID : 90270
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 11/14/2025
Closing Date : 12/01/2025
Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA
Division/Unit : Health Care Administration / Eligibility and Operations
Work Shift/Work Hours : Day Shift / Varies
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $38.16 - $54.97 / hourly; $79,678 - $114,777 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
This position exists to provide direct supervision to the Operations Analysts Team which performs quality assurance and control activities for the Minnesota Health Care Programs (MHCP) computer systems. The team is responsible to plan and strategize with leadership teams to manage and direct work of division and administration resources needed for business and partner relation planning.
The incumbent in this position is recognized as a Health Care Administration (HCA) business translation expert and is responsible to ensure that
DHS, HCA, and MHCP partner needs are represented and accounted for in the development, testing, and implementation of MHCP computer systems.
There is clear understanding of computer systems interfaces and functionality; timelines; opportunities; and constraints.
Minimum Qualifications
Demonstrated leadership experience
Leadership experience can include:
Experience as a supervisor, lead worker, team lead, project lead;
Completion of a State of Minnesota leadership program (e.g. ELI, L4);
A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:
o 1+ year of experience identifying issues, goals and strategic actions
o 100+ hours per year time commitment
AND
Four (4) years of experience coordinating computer system development, testing, and implementation.
Experience must demonstrate:
Proficiency in business planning and business analysis frameworks used to define business needs, develop requirements, and guide system implementation from the business perspective
Representing business needs and priorities in collaboration with technical teams
Ensuring system solutions support operational goals and service delivery
In-depth knowledge of Minnesota Health Care Programs (MHCP), including:
Eligibility and enrollment principles for public health care program
The systems that support MHCP operations and service delivery
Preferred Qualifications
Four years of experience implementing computer systems in a leadership role as a supervisor, lead worker, or project lead.
In-depth knowledge of the Department of Human Services (DHS), including its organizational structure, programs, and strategic direction
Proven ability to lead strategic planning and visioning initiatives with a statewide, division-wide, or department-wide scope, particularly within a state-supervised, county-administered environment
Strong understanding of both Waterfall and Agile project lifecycles, with the ability to guide and support teams operating within these methodologies
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Teams, SharePoint, and Smartsheet, and demonstrated ability to quickly learn and adapt to new technology tools
Collaborative leadership style with demonstrated strengths in negotiating agreements, facilitating cross-functional teams, and exercising sound judgment to support strategic decision-making and team effectiveness
Excellent oral and written communication skills, with the ability to effectively engage both technical and non-technical audiences
Demonstrated ability to work effectively with individuals from a wide range of backgrounds, cultures, and perspectives.
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
