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At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we're delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we're outpacing our competitors faster than ever before.
We believe diversity is the cornerstone of creativity and innovation-and we foster an open, inclusive, flexible work environment that supports our transformation.
This role will set up, configure, test, and troubleshoot hardware components in our Dynamics 365 lab such as Point-of-Sale systems, scanners, scales, printers, monitors, payment terminals, etc. This role will also support Dynamics 365 ISVs such as FreedomPay, RF Smart, and Avalara and configure Dynamics 365 settings in support of attached hardware peripherals - such as configuring Hardware Profiles. The Retail Technician will field incoming tickets and incidents and resolve ongoing technical issues, both hardware and software related, that arise in our Dynamics 365 ecosystem.
The Retail Technician position has been segmented as Hybrid, meaning the work is a combination of onsite (only 3 days per week) and virtual (2 days per week). This position is based out of our corporate headquarters in Rosemont, IL.
RESPONSIBILITIES
Configure Microsoft Dynamics 365 Point of Sale (Store Commerce App) hardware and peripherals including Windows computers, scales, printers, monitors, payment terminals, pin pads, hand scanners, and cash drawers.
Configure Microsoft Dynamics 365 Retail oriented settings including retail parameters, store layouts, registers, and hardware profiles.
Configure and troubleshoot OPOS layer drivers for retail devices used by Dynamics 365 to ensure functional retail hardware.
Configure and troubleshoot payment processing devices and concepts in a retail environment.
Tier 3 troubleshooting of Dynamics 365 hardware and software issues by collaborating with retail store employees, Business Analysts, and IT professionals inside and outside the company.
Assist with after-hours Microsoft Dynamics 365 Production and non-Production deployments, including conducting post-deployment checkout processes.
Assist with new store openings, configure store peripherals and Dynamics 365 settings.
Triage, troubleshoot and resolve tickets from Service Manager ticketing system during work hours and on call hours.
Hands on experience with Windows Desktop and Server configuration including Registry, Driver installation, Device Manager, and IIS.
Collaborate with technical teams (Tech Engineering, Server Support, Network Engineering, etc.) to solve Dynamics 365 incidents via email, Teams, and meetings.
Understanding of WLAN Technologies, Wireless concepts, LAN technologies such as TCP/IP networking, DHCP, and DNS.
Create documentation and articles to allow Tier I support to resolve repeat issues.
Create technical documentation to enable faster future resolution of problems.
Work collaboratively in an Agile environment and manage assigned user stories and tasks using Jira and/or Azure DevOps.
Other duties as assigned by manager.
RELATIONSHIPS
Internal : Directors, Managers, Project Managers, Product Owners, Developers, Quality Assurance, Business Analysts and other individual contributors in IT, Finance, Retail, and Operations.
External : IT Technicians from ISV vendors and Support (such as Microsoft), IT Project Managers from partners. Collaboration with Managed Service partner on Dynamics 365 tickets and issues.
WORK ENVIRONMENT
Hybrid : This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home-based and office-based environment.
MINIMUM QUALIFICATIONS
2 years of experience configuring and troubleshooting retail Point of Sale systems in a Dynamics 365 environment OR equivalent with retail POS systems, including OPOS layer configuration, installing utilities and software, setting up drivers and troubleshooting in a Windows environment.
2 years of experience troubleshooting retail hardware payment devices such as pin pads and check readers and corresponding software.
2 years of experience configuring hardware and software in a Windows client/server environment.
Strong analytical and communication skills
Demonstrated ability to collaborate well within IT department on various technical issues.
Demonstrated ability to document issues and problems for quicker future resolution and allow others to use documentation to solve problems.
Occasional travel (up to 5%) is required for this position.
EDUCATION
Bachelor's degree OR equivalent experience required.
PREFERRED QUALIFICATIONS
3+ years of experience configuring and troubleshooting retail Point of Sale systems in a Dynamics 365 environment including OPOS layer configuration, installing utilities and software, setting up drivers and troubleshooting in a Windows computer.
3+ years of experience in a Dynamics 365 environment maintaining and solving issues with retail concepts such as Commerce Scale Unit, MPOS, CPOS, Channel Database, Hardware Profiles, and administrative functions.
3+ years of experience troubleshooting retail hardware payment devices such as pin pads and check readers and corresponding software.
2+ years of experience configuring hardware and software in a Windows client/server environment.
2+ years of experience with incident and problem management experience in a corporate setting.
This role will also receive annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$55,000 - $90,000
EOE?- Race/Color/Religion/Sex/Sexual?Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status
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US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF\CCPA\policy.pdf) .
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .
Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\%20English\formattedESQA508c.pdf) .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
