Golf Professional Operations Manager

Ohio Farmers Insurance Company • Seville, OH • 2h ago

Job Summary
The Golf Professional Operations Manager serves as a key leader within the golf operations team, responsible for overseeing staff, optimizing processes, and fostering strong relationships to ensure an exceptional experience. This role is instrumental in enhancing member and guest experiences while driving operational excellence, financial performance, and team development across the golf operation.
Job Responsibilities
Team Leadership & Service Excellence
Lead and manage the Outside Services and Locker Room teams to deliver professional, attentive, and efficient service. Responsibilities include recruitment, hiring, training, daily supervision, and ongoing staff development. Establish and uphold high service standards and operational procedures.
Strategic Planning Support
Collaborate with Golf and Club Leadership teams to support annual planning initiatives.
Event & League Management
Assist in the coordination and execution of member and non-member golf events and leagues, ensuring seamless operations and memorable experiences.
Culture & Team Development
Promote a culture of accountability, collaboration, and hospitality. Foster a positive work environment that supports team engagement and performance.
Instructional & Fitting Support
Provide support for golf instruction programs and equipment fittings as needed, enhancing the overall golf experience.
Industry Knowledge & Policy Adherence
Maintain a strong understanding of the game of golf, current equipment trends, and club policies to ensure informed decision-making and consistent service delivery.
Job Qualifications
3 - 5 years of experience in Golf Course Management, Golf Operations or a related field.
Bachelor's degree in any relevant field and/or commensurate experience.
Behavioral Competencies
Directs work
Collaborates
Develops talent
Customer focus
Communicates effectively
Ensures accountability
Decision quality
Business insight
Nimble learning
Builds effective teams
Manages complexity
Technical Skills
Stakeholder Management
Course Maintenance
Golf Shop Management
Customer Service
Budget Management
Player Development Programs
Facility Management
Golf Rules and Etiquette
Strategic Planning
Knowledge of Golf Equipment
Golf Events and Tournaments
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.
Westfield celebrates diversity and is committed to inclusion. All qualified applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

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