Product Support Analyst

Bank OZK • Clearwater, FL • 3d ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

The Product Support Analyst is responsible for leading and providing user support for all employee facing applications developed by OZK Labs. During periods of high traffic, the Product Support Analyst may be asked to supplement other support teams throughout the Bank for customer facing applications. This role will require outstanding customer service skills, excellent communication skills, and the ability to work and perform effectively with exacting deadlines and periods of increased support request volume.

Knowledge, Skills & Abilities

Knowledge of product and applications support principles and practices

Ability to communicate effectively both verbally and in writing, especially as it pertains to supporting end users

Ability to demonstrate effective organization and time management skills

Ability to manage multiple tasks with exacting deadlines in a fast-paced environment

Ability to demonstrate effective customer service skills

Ability to work effectively both independently and in a team environment

Ability to demonstrate initiative to accomplish work objectives Ability and willingness to learn new skills, technologies, and methodologies

Skill in using computer and Microsoft Office, including Outlook, Word, and Excel

Basic Qualifications

Bachelor's degree, or commensurate work experience, required.

Minimum of one (1) year of experience in a customer service or technology support role required.

Prior experience in financial services industry preferred.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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