Manager - Operations Statistical Data & Analysis
Job ID: 13520
Business Unit: Long Island Rail Road
Location: Queens, NY, United States
Regular/Temporary: Regular
Department: Director - OSA
Date Posted: Nov 13, 2025
Description
Job Title: Manager - Operations Statistical Data & Analysis
Department: Transportation
MTA Agency: LIRR
Primary Location(s): Queens, NY
Salary Range/Additional Compensation Details: $100,994 - $131,409.39
Regulated/ Safety Sensitive: N/A
Union Affiliation: MPA
Closing Date (if applicable): Open Until Filled
Shift (if applicable): Various
Other: N/A
About your agency:
Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles - from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.
JOB SUMMARY :
This position is responsible for providing mission critical reports on operations performance, identifying system weaknesses and other departmental risks. The incumbent is responsible for the development and oversight of operations analysis, with emphasis on Biometrics, On-Time-Performance, and other operating statistics including Fare Collection, Efficiency Testing, Critical Risk Management, and other operational areas. The integration of various complex data systems & data management is an integral part of core responsibilities. The incumbent must be able to provide senior staff with executive summaries, which define the company's position on incident responses and planned improvements to the infrastructure and/or operating practices. The executive summaries must be supported with risk analysis, based on historical data, trends and events. The incumbent must also be able to provide all transportation sections with accurate employee compliance reports, which enforce the company's position on biometric guidelines and improve availability and fiscal accountability. This position will also provide assistance (as applicable) in recovery efforts of train operations during major service disruptions.
DUTIES AND RESPONSIBILITIES :
Perform and maintain operating statistics through the use of mathematical formula and the maintenance of various database systems.
Conduct reconciliations between various systems/databases (Kronos, OBTIM's, Train Delay Recording, SAFER Database, TEAMS, Hastus, and future systems) to ensure accuracy of reports.
Conduct calculation based on actual data, specific to impacts based on external uncontrollable factors.
Conduct complex statistical analysis in support of operational performance and needs. Focus on performance improvement strategies and provide insight to "root cause" of anomaly information.
Analyze the impact of new data capture tools, both customer facing and internal, with a focus on identifying actions to optimize performance
Manage and oversee data collection and dissemination of operating statistics on daily, weekly, monthly, and annual basis. Develop reports focusing on key statistics, based on daily detailed review of train performance logs.
Create ad-hoc reports for high-visibility reports on operational data trends and analysis as needed. Answer statistical questions as they arise by Department management employees.
Establish and maintain LIRR electronic databases essential for train scheduling, timing, delay analysis, and performance documentation through partnerships with Service Planning, Information Technology, Revenue Compliance. Manage the input and editing of information into TIMACS, TPSS, Train Delay Recording, Data Warehouse, SAFER, and future systems.
Analyze data from various systems/databases including biometrics, crew book, operations download, job assignments, and payroll data to indicate instances of biometric noncompliance with discipline being assessed as necessary.
Generate new procedures to reduce occurrences of data input errors, provide operational insight as it relates to operations performance.
Provide operational assistance during major service disruptions. Perform other assignments as requested by senior management.
Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Promote safe work practices and provide safe working conditions.
Lead by example.
REQUIRED EDUCATION AND EXPERIENCE :
M ust have a Bachelor's Degree.
Must possess approximately 5 to 7 years of satisfactory full-time professional experience in the development, collection, evaluation and use of data relating to performance measurement, financial analysis, operational procedures, staffing requirements, including development of financial models, preparation of charts, graphs and other executive reporting mechanisms.
Must possess exceptional data management and computer skills, including the Microsoft Office Suite with advanced knowledge of Excel, Access, PowerPoint, and Word.
Must possess strong communication and interpersonal skills, including ability to deliver written and oral presentations to senior management. Must possess good judgment and decision making ability with a high degree of professional integrity and ethics.
Must possess superior ability to pay attention to details and be thorough and timely in completing work tasks.
Must possess strong analytical and problem-solving skills with the ability to identify problems, use logic to address issues, and recommend solutions. Must have demonstrated organizational, evaluative, judgment, and decision making skills.
Must be available to work 24/7 during major service disruptions.
KNOWLEDGE, SKILLS AND ABILITIES:
Must possess exceptional data management and computer skills, including the Microsoft Office Suite with advanced knowledge of Excel, Access, PowerPoint, and Word.
Must possess strong communication and interpersonal skills, including ability to deliver written and oral presentations to senior management. Must possess good judgment and decision making ability with a high degree of professional integrity and ethics.
Must possess superior ability to pay attention to details and be thorough and timely in completing work tasks.
Must possess strong analytical and problem-solving skills with the ability to identify problems, use logic to address issues, and recommend solutions. Must have demonstrated organizational, evaluative, judgment, and decision making skills.
Must be available to work 24/7 during major service disruptions.
PREFERRED QUALIFICATIONS :
Bachelor's Degree in Data Analytics, Computer Science, Information Technology, Information Systems, Statistics/Mathematics, Business or related field of study.
Prior experience with LIRR biometric payroll data.
Graduate degree
Understanding of the Rules of the Operating Department and the physical characteristics of the LIRR.
BENEFITS:
Commuting Assistance - based on operating MTA agency (complimentary transportation pass within the MTA's jurisdiction and tax-advantaged accounts)
Low Premium - High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
Pension plans and retirement savings accounts for eligible employees
Generous Paid Time Off and Holidays provided.
Tuition Reimbursement for eligible employees
Employee Assistance Programs
MTA Exclusive Employee Discount Programs
Work Life Services team and Office of the Chaplains unit
Employee Resource Groups
Layout 1 (mta.info) (https://new.mta.info/document/4631)
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company's discretion.
Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
Current employees must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record.
Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
LIRR:
In addition to meeting the minimum requirements of the position, the selection process may include but is not limited to, a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.
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EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
If you require reasonable accommodation for a medical condition or disability to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.
