Scale Operator / Customer Service Rep

Lyons Salt Company • Lyons, KS • 2d ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13419224

or over three decades, Lyons Salt has provided superior deicing and agricultural salts from our mine in Lyons, KS. Our thriving business stems from commitment to our customers and a respect for every product request to help them better serve their clients. As a member of the team at Lyons Salt, you are contributing to personalized, responsive service day or night. Lyons Salt is proud to operate under one umbrella with other iconic salt companies including Morton Salt, Windsor Salt, and more.

Job Summary

As the Scale Operator/ Customer Service Representative (CSR) at Lyons Salt Company, you will provide customer service duties for the markets serviced by the Lyons, KS facility and general support to the area sales manager. This critical role works closely with customers, salespersons, and vendors to maintain an effective supply chain management process and helps to ensure the shipping function runs efficiently by checking truck drivers in/out, answering phones, and providing customer service that is second to none.

Duties & Responsibilities

Receive customer orders, input orders into the system, and work with

the handler/carrier to ensure that the order is fulfilled correctly and timely

Obtain/update customer set up information and work with credit

manager to establish approved level of credit on account

Receive, respond to, and resolve all customer inquiries

Check trucks in upon arrival at Lyons, KS facility ensuring proper

order confirmation number and necessary check-in documents

Dispatch trucks to the proper loading point or stage trucks

appropriately for efficient loading

After loading and prior to exit from facility, check trucks out by

weighing trucks, entering weights into order entry system, verifying trucks received correct product(s), and printing bill of ladings

Work with customers, salespersons, and vendors to maintain an

effective supply chain management process

Proof & email customer invoices (daily) andcustomer statements

(monthly)

Prepare samples of products produced at the Lyons, KS facility and

distribute to customers (or potential customers) per area salesperson requests

Ensure adequate supply of product samples on hand for periodic

trade shows

Ensure area salesperson(s) have sufficient product sample supply

on hand

knowledgeable of product lines, prices, available carriers, lead

times, and similar data, as required

Comply with established month end procedures and reports

Other administrative/clerical duties as assigned

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