Career Area:
Manufacturing
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
Job Summary
Join a fast-paced, customer-centric environment where your expertise in quality engineering directly impacts product excellence and customer satisfaction. As the primary liaison between our customers and internal teams, you'll play a key role in driving continuous improvement and resolving complex quality challenges. This role offers the opportunity to collaborate across global teams, influence decision-making, and elevate customer experience through proactive problem-solving.
What You Will Do
Serve as the primary quality contact for customers, ensuring timely and effective communication regarding product performance and issue resolution.
Investigate customer complaints, collaborate with cross-functional teams, and drive root cause analysis and corrective actions.
Provide regular updates to upper management on investigation status, potential impact, and cost implications.
Participate in routine meetings with global account management and quality teams to review claims and share resolution progress.
Partner with manufacturing and engineering teams to identify quality trends and implement preventive measures.
Continuously apply problem-solving methodologies to improve processes and enhance customer satisfaction.
Degree Requirement
Degree or equivalent experience desired
What You Will Have
Collaborating: Basic understanding and knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Demonstrates a basic understanding of the concept of collaborative processes.
Explains the concept of collaboration as applicable to organizations.
Provides examples of how collaboration has helped achieve organizational goals.
Contrasts collaborative with competitive operating styles in organizations.
Flexibility and Adaptability: Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
Adjusts to new or changing assignments, processes, and people.
Demonstrates willingness to listen to other opinions.
Provides examples of shifting from task to task.
Identifies and considers alternative approaches to situations or problems.
Accepts new or radical ideas with an open mind; avoids snap reactions.
Problem Solving: Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem-solving techniques used in own area.
Manufacturing Standards, Procedures and Policies: Working knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Contributes to the development and implementation of specific manufacturing procedures.
Investigates the need to refer potential exceptions upward for review and approval.
Explains the rationale for procedures and standards in own area of responsibility.
Participates in the implementation of manufacturing standards and procedures to one's own function.
Provides feedback for improvement of procedures.
Root Cause Analysis (RCA): Working knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.
Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions.
Locates factors that resulted in harmful outcomes of one or more past events.
Pinpoints behaviors, actions, inaction, or conditions that need to be changed.
Extrapolates lessons to be learned to promote the achievement of better consequences.
Practices RCA as an iterative process.
What Will Put You Ahead
Customer-facing or field service experience
Ability to work independently in fast-paced environments
Knowledge of quality systems and standards (e.g., ISO 9001)
Willingness to travel for on-site inspections and issue resolution
Experience in large-scale manufacturing
Strong cross-functional collaboration skills
High attention to detail
Experience resolving issues in time-sensitive customer settings
Physical Requirements:
The ability to occasionally lift parts up to 25 lbs. individually or up to 70 lbs. with a team lift
The ability to bend, reach, and squat while performing tasks
The ability to wear required personal protective equipment (PPE) for assigned tasks
The ability to work in an environment with frequently changing temperatures
The ability to stand and/or sit for extended periods while performing tasks
We are committed to ensuring a supportive and accommodating work environment for all employees. Please advise of any reasonable accommodation requests to facilitate your ability to perform the job's essential functions.
Additional Information:
This position requires the candidate to work a 5-day-a-week schedule in the office.
Travel up to 10% is possible
Relocation is NOT available for this position
Visa sponsorship is NOT available for this position
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.
At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Summary Pay Range:
$87,480.00 - $131,280.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Posting Dates:
November 11, 2025 - November 23, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
