Retail Account Manager
York, NE, US, 68467-0608Plattsmouth, NE, US, 68048-2062Lincoln, NE, US, 68507-3295
Nebraska Public Power District (NPPD) has an immediate opening for a Retail Account Manager located at the Plattsmouth Office in Plattsmouth, NE, Lincoln Office in Lincoln, NE or the York Operations Center in York, NE. Position closes November 24 at 11:59 p.m. Central Time.
This position will report to the Assistant General Manager of Retail.
Position Summary
Retail Account Manager is accountable for building and maintaining strong relationships with Retail community leaders and key account customers, understanding their energy needs, and ensuring high trust and customer satisfaction with NPPD., The Retail Account Manager is an advocate for the customer and proponent for NPPD management business positions, providing outstanding customer service, and resolving customer issues. Each Retail Account Manager has bottom line accountability for his/her assigned customer accounts and the authority to manage all activities relating to the customer account.
Education, Training and Experience
Bachelor's degree in Business, Marketing, Technical, or related field and 5 years' experience below
(OR)
Associate's Degree in Business, Marketing, Technical, or related field and 7 years' experience. Advanced education in a technical, business or marketing field is preferred.
Prior Related Experience:
Professional level customer service, engineering, accounting, electrical utility operations, system planning, project management, utility operations, or contract administration experience is required. Knowledge of certified Key Account Executive Techniques is preferred. Leadership experience and supervisory skills training are required.
Demonstrates excellent communication skills. Listens effectively, communicates information clearly and accurately, and actively seeks feedback and understanding.
Licenses and/or Certifications
Completion of Key Account Certification Training Program within 18 months of position start date.
Essential Duties & Responsibilities
Retail Account Manager is responsible for building and maintaining strong relationships with Retail community leaders and key account customers, understanding their energy needs, and driving customer satisfaction.
Establish and cultivate strong relationships with key decision-makers and stakeholders at customer accounts. Be the voice of the customer. Act as a single point of contact between NPPD and Retail community leaders and Key Account customers and high-profile customers. Attend applicable council meetings, League of Nebraska municipality conferences, industry and trade shows, training/certification, provide community service and support local community organizations, etc. Customer notification and coordination of operations during system emergencies to attempt to minimize any adverse business impact.
Understand community and key account customer energy consumption patterns, business goals, and potential energy efficiency opportunities. Act as point person in metering or billing disputes with Key Account customers or other High-Profile Customers. Provide technical services, including demographic data, energy rate analysis and project management coordination to new and expanding businesses seeking business investment.
Work closely with Retail community leaders to promote Economic Development and support and coordinate with new load prospects and expansion of existing businesses. Develop and implement strategies to increase business retention and attraction, improve workforce development, and promote community development. Implement business-to-business recruitment strategies to attract new business location, encourage expansion/reinvestment of existing businesses and serve as a conduit for new load/revenue growth.
Ensure high levels of customer satisfaction through effective communication, seek regular feedback, proactive problem-solving, responsive service, and advocating for our Retail communities and customers. Investigate electric service interruptions and provide appropriate level of details to customer on root causes, preventive measures and future expectations. Assist in coordinating maintenance outages.
Negotiate and manage contracts for NPPD provided utility services, rate and rider agreements, and other special agreements. Provide education on rate schedules and rider terms, especially following rate changes as appropriate. Manage and coordinate large NPPD Retail construction and maintenance projects involving Retail communities and Key Account customers including preliminary engineering requests, reviewing cost estimates, real estate efforts, construction schedules, metering, electrical load information, account setup, etc.
Develop and implement effective account management strategies, including service territory and corporate limits management, communication plans, and customer prioritization. Promote and implement sustainable energy programs to help customers optimize energy consumption and costs. Provide technical development services and public strategy support to assist customers in achieving business development goals.
Act as primary contact point and serve as liaison between the customer account and NPPD internal departments for issues, services, and products. Retail Account Managers will have access to Senior Management (Executive Planning Council) and the CEO as necessary. Effectively recruits and selects team members to resolve issues. Recognizes individual skills and effectively utilizes them. Demonstrate group facilitation skills. Creates and promotes effective team behaviors and a customer focused culture. Positively supports cross-functional efforts. Develop effective working relationships with other business units. Displays self-confidence with humility, a sense of humor, and has high integrity and is trusted. Involves all necessary departments in the discussion and operates in a cross-functional fashion.
Accountable for other duties as assigned.
Core Competencies
Customer Focus
Employees & Teamwork/Diversity & Inclusion
Integrity/Excellence
Public Service/Environmental Stewardship
Safety
Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary range listed below, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range. Successful applicants will be provided more information regarding the incentive program at the time of an interview.
Pay Grade - 15 Monthly
Typical Pay Grade Starting Salary Range: $9,155.00 - $11,673.00
Travel Required: 50% to 75% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska) Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.
Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.
Nebraska Public Power District is an Equal Opportunity Employer
We are an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.
Benefits
Customers around the state know what to expect from NPPD - quality, reliability and performance excellence. Our values also extend to the way we take care of our employees and their families. We remain on the leading edge by providing competitive benefits that respond to the diverse lifestyles of our people in an ever-changing world.
Salary
Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary listed in posting, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range.
Retirement Savings
NPPD employees may participate in two retirement plan options - a 401(k) plan and a 457(b) plan. Both plans allow for pre-tax or Roth contributions. After the first six months of employment, the 401(k) plan includes a generous matching contribution from NPPD. The five-year vesting period begins on an employee's hire date. Our retired employees are eligible for retiree healthcare benefits as well as a life benefit paid out to designated beneficiaries upon their passing.
Health & Wellness
At NPPD, we care about the health and wellness of our employees. We offer new teammates two competitive hospital / medical plan options to fit their lifestyle and family needs. We also make an annual contribution to employee Health Savings Accounts, which can be used to offset out-of-pocket expenses. Employees and their spouse are invited to participate in a variety of wellness initiatives offered throughout the year as a way to enhance their wellness, reduce health risks and promote healthy lifestyles.
Other Benefits
Employees earn vacation on a schedule commensurate with their years of service. We also offer paid holidays as well as personal and family medical leave, including birth mother recovery leave and parental child bonding leave. All full-time employees receive a life insurance policy equivalent to two times the participant's annual salary at no cost to the employee. NPPD also offers dental and vision insurance as well as personal accident, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, pre-paid legal/identity theft, and short-and long-term disability insurance plans. Additional benefits include college tuition reimbursement, relocation assistance and complimentary access to an Employee Assistance Program.
