At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Advanced Digital Experience Designer leads multiple design work streams to solve complex business challenges while being an advocate for users through extensive application of user-centered design processes.
This role will initially support the Claims Handling Intelligent Platform (CHIP) within Aetna's Commercial Claims & Payment portfolio, with a focus on improving the efficiency and accuracy of claims processing and expanding the product's reach across all Lines of Business.
The candidate will build UX knowledge across the Claims & Payment experience, and work hand-in-hand with other disciplines and stakeholders to deliver digital solutions that meet user needs and business goals.
Primary job responsibilities will include:
Proactively demonstrate the value of design, help drive feature requirements, and ensure deliverables support both user needs and healthcare business goals.
Build relationships and collaborate closely with Product, Business, and Engineering partners to drive alignment, accountability, and efficiency across the team.
Ensure user-centricity early in the design process, validating requirements through discovery of user needs, pain points, and mental models.
Drive early alignment on solution direction through user flows, low-fidelity sketches, and test-and-learn cycles.
Define and maintain information architecture for digital solutions, and ensure consistency across solutions serving similar user audiences.
Create and deliver detailed designs and proto@types that support end-to-end user journeys.
Collaborate closely with engineering teams to ensure the accuracy and quality of UI development
Lead and deliver on moderated usability studies, ensuring unbiased, measurable research goals and outcomes.
Incorporate inclusive design thinking into all elements of the design process, including annotating designs for enterprise accessibility guidelines.
Support team-level work planning, and help align with Product and Engineering partners on scope, prioritization, and timelines.
Provide coaching and support to junior designers, modeling design best practices and delivery discipline.
Communicate progress, risks, and outcomes to senior leaders and stakeholders with clarity and accountability.
Required Qualifications
Foundational characteristics include empathy, creative problem-solving, comfort with uncertainty, collaboration, iteration, communication skills, excellent technical design skills, and curiosity.
Minimum 7 years of experience in responsive Web-based UX, UI or blended UX/UI design, including 3 years leading design projects
Proven experience in the job responsibilities listed in the Position Summary above
Strong portfolio of showing delivery of complex digital solutions, including examples of experience design supporting internal colleague productivity
Ability to develop subject-matter expertise within a specific business area
Applied experience in designing based on enterprise and/or 3rd party design systems
Advanced proficiency with Figma design, collaboration, and delivery
Deep understanding of accessibility standards (WCAG) and inclusive design, and able to collaborate with inclusive designers to arrive at accessible solutions
Excellent communication, facilitation, and collaboration skills
Ability to elevate design quality and advocate for user-centered practices within a traditionally engineering-focused culture
Ability to think across systems and touchpoints to deliver seamless, end-to-end-experiences.
Preferred Qualifications
Experience working in the healthcare industry (more-specifically, within a claims setting)
Experience with Conversational UX design
Proven experience leading design strategy, design workshops and creating long-term visions
Proven experience in leveraging qualitative and quantitative customer research and communicating insights to gain stakeholder support for designs by clearly communicating design vision and rationale
Ability to align team members around the ideal digital experience and gain support and commitment
Ability to easily adapt to change and respectfully challenge current state assumptions
Ability to see ahead of current work and translate future possibilities into breakthrough design strategies
Adaptability to work within multiple development methodologies and team structures
Native application design experience (iOS and Android)
Education / Equivalent Experience
Bachelor's degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors or equivalent/relevant work experience.
Pay Range
The typical pay range for this role is:
$130,295.00 - $260,590.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/11/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
