Medical Assistant - Care Connections

Molina Healthcare • Orem, UT • 2d ago

JOB DESCRIPTION Job Summary

Provides medical assistant support for Care Connections team. Responsible for contacting members following appointments/services rendered to ensure member understanding and navigation of the health care system, and coordination support for follow-up care. Also provides assistance for other administrative clinical support tasks. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

Coordinates care between members and providers after appointment/service delivery to support member navigation of the health care system, needs related to follow-up care and highest quality care/desired member health outcomes.

Communicates with Care Connections providers to clarify orders/requests and assists with escalation of issues to appropriate team(s) when unable to resolve independently.

Supports processing and follow-up for care management assignment and primary care provider referrals for high-risk members.

Escalates member issues related to prior authorizations for medications and durable medical equipment.

Communicates lab results and other exam findings with members and primary care providers.

Communicates with nurse practitioners on member health issues to ensure timely follow-up and response.

Supports care coordination and intervention by sending electronic messages/faxes to primary care providers.

Closes gaps in health care by preparing member lab result letters and coordinates follow-up on lab results.

Fulfills nurse practitioner supply orders and maintains adequate nursing supply inventory.

Performs administrative tasks such as telephone and email response, documentation follow-up and updates to member records.

Facilitates follow-up calls to members to ensure positive member experience/outcomes and ensure needs are met.

Assists with special projects under the direction of clinical leadership.

Required Qualifications

At least 1 year of health care experience preferably in a family practice, home health, primary care, palliative care or hospice setting, or equivalent combination of relevant education and experience.

Graduate of an accredited medical assistant (MA) program.

Demonstrated understanding of patient care, medical terminology, coding procedures, reference tools and appropriate clinical pharmacology for medical assistant practice scope.

Excellent customer service skills.

Ability to work independently or as part of a team.

Ability and desire to meet or exceed Care Connections clinical integration and departmental metrics and conjunctively provide excellent customer service.

Strong attention to detail, ability to multi-task, prioritize, meet deadlines and demonstrate follow-through.

Utilizes critical-thinking skills to identify issues, problem-solve and demonstrate initiative.

Empathy for senior, disabled, income challenged and vulnerable populations.

Ability to build positive working relationships with peers and effectively manage conflict.

Strong verbal and written communication skills.

Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs.

Ability to lift up to 50 lbs.

Preferred Qualifications

Certified Medical Assistant (CMA).

Experience working with an electronic medical record system (EMR), preferably Epic.

Experience with underserved populations facing socioeconomic barriers to health care.

Bilingual in Spanish, Korean, Mandarin, Cantonese or Vietnamese.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $21.16 - $34.88 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Similar Jobs

Cleaner - BD Medical

ABM Industries • Sandy, UT • 22min ago

Hospital & Medical

Overview Job Summary Details: The Cleaner provides the cleaning and upkeep of an assigned area. Location: 9459 South State Street Sandy, UT Shift: Monday - Friday 2:30 pm to 11 pm Payrate: $15.00 Hourly The pay listed is...

22min ago

Go to Apply

Medical Assistant Orthopedics

Intermountain Health • Riverton, UT • 29min ago

Hospital & Medical

Job Description: A Medical assistant has accountability for providing care to patients in an ambulatory clinic setting. This will involve caring for patients with acute and chronic needs. A Medical Assistant will be resp...

29min ago

Go to Apply

Medical Assistant OBGYN

Intermountain Health • American Fork, UT • 30min ago

Hospital & Medical

30min ago

Go to Apply

AVP, Client Marketing, Healthcare

Synchrony • Draper, UT • 3h ago

Hospital & Medical

Job Description: Role Summary/Purpose: CareCredit, the Health and Wellness credit card owned by Synchrony Financial, is seeking a flexible client marketing leader to accelerate growth in our CareCredit Vision specialty m...

3h ago

Go to Apply

Medical Assistant - Care Connections

Molina Healthcare • Provo, UT • 2d ago

Hospital & Medical

JOB DESCRIPTION Job Summary Provides medical assistant support for Care Connections team. Responsible for contacting members following appointments/services rendered to ensure member understanding and navigation of the h...

2d ago

Go to Apply

Supervisor, Healthcare Services Operations Support

Molina Healthcare • Orem, UT • 2d ago

Hospital & Medical

JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term se...

2d ago

Go to Apply

Supervisor, Healthcare Services Operations Support

Molina Healthcare • Provo, UT • 2d ago

Hospital & Medical

2d ago

Go to Apply

Physical Therapist PRN

Intermountain Health • Sandy, UT • 3d ago

Hospital & Medical

Job Description: This position is responsible for screening, testing, evaluating, diagnosing and treatment of injuries, diseases, and disabilities using physical therapy procedures and modalities in accordance with stand...

3d ago

Go to Apply

Patient Access Specialist - PBM Industry

TEKsystems • Lehi, UT • 3d ago

Hospital & Medical

Patient Access Specialist Location: Lehi, Utah (Hybrid - Onsite for first 60 days, then up to 4 days remote based on performance) Pay Rate: $23/hour Start Date: 12/1 About the Company Our client is a rapidly growing heal...

3d ago

Go to Apply

Senior Care Advocate, State Hospital Liaison / Care Coordinator, Hybrid - Draper, Utah

UnitedHealth Group • Draper, UT • 5d ago

Hospital & Medical

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the ca...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.