Assistant Director of Deposit Operations

Burke & Herbert Bank & Trust • Moorefield, WV • 2d ago

Burke & Herbert Bank & Trust

The Assistant Director of Deposit Operations provides leadership and oversight across all Deposit Operations functions, including Digital Services, Deposit Services, Wires, Card/ATMs, and Items Processing. This role acts as a strategic partner to the Director of Deposit Operations in advancing automation, regulatory compliance, and scalable processes that support the Banks growth trajectory beyond $10 billion in assets. The Assistant Director will lead managers and supervisors in driving operational excellence, ensuring delivery of Service Beyond Expectations, maintaining a strong risk/control environment, and partnering with internal stakeholders and vendors to implement new technologies and process improvements. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage staff, including hiring, training and mentoring, performance evaluations, and disciplinary actions as needed.

Work with direct reports to assist in planning, organizing, and managing the day-to-day operational activities

Provide leadership and coaching to department managers and supervisors, ensuring consistent application of policies, procedures, and performance standards across all Deposit Operations functions.

Assist in the development and implementation of policies and procedures to ensure operational effectiveness, efficiency, sustainability, resiliency, and scalability.

Continually evaluate operational practices and procedures across all Deposit Operations departments.

Drive automation and workflow adoption (Jack Henry Enterprise Workflow, Synergy indexing, FreshService).

Partner on scalability initiatives, ensuring processes can handle regulatory scrutiny at the $10B+ threshold.

Use strategic judgement to review and escalate risk elements, ensuring strict adherence to policies, procedures, and regulatory requirements.

Assist in the assessment and enhancement of systems utilized within Deposit Operations to achieve system optimization.

Partner with Business Support & Delivery and Project Management Office on process redesign, system conversions, and strategic initiatives impacting Deposit Operations.

Oversee regular reviews and updates to Business Impact Analyses (BIA) and Business Continuity Plans (BCP), ensuring alignment with Deposit Operations strategies.

Oversee data quality and dashboard reporting for Deposit Ops KPIs/KRIs.

Coordinate and work with Retail Staff and other internal departments on system and process changes implementation and roll out.

Ensure completion of required reports and records accurately and promptly.

Ensure management is informed of area activities and of any significant problems or concerns.

Ensure all confidential information in the work area is properly secured each day.

Maintain privacy of customer account information.

Acts as liaison with examiners and auditors.

Other Duties

Support new product implementation or product/system enhancements.

Maintain appropriate relationships with third-party system vendors.

Serve on all appropriate committees and projects as required.

Other duties as assigned.

Skills/Abilities

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Effective interpersonal relationships with management and team members.

A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations.

Ability to effectively manage time as related to daily tasks.

Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.

Ability to operate in a team environment to accomplish shared goals.

Ability to work with basic mathematical concepts.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Profici

Equal employment opportunity, including veterans and individuals with disabilities

Apply Here: https://www.click2apply.net/rzoJJVi7KMXJLfzx7uOXPK

PI279653542

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