Warranty Administrator

The Larson Group • Portage, IN • 3d ago

The Larson Group Peterbilt is looking for a Warranty Administrator to join our growing organization. This position is responsible for processing Peterbilt, Paccar, Cummins, Eaton, Caterpillar and other manufacturer warranty claims in the assigned region/dealer.

What We Offer:

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement and Career Development

Responsibilities:

Analyze technician repair stories in Decisiv and process warranty claims timely for assigned region/dealers with all OE required information, ensuring accuracy of parts and labor claimed.

Review all claims in warranty app for assigned region/dealers. If outside OE warranty guidelines, they are to be returned for further review.

Continuous follow up on assigned claims in the warranty app for any Corrected and In Process statuses you have initiated.

Resubmit denied or partial paid claims promptly.

Responsible for utilizing assigned Team Lead for guidance and support throughout the warranty filing process.

Responsible for communicating with Team Lead when/if any warranty concerns arise, or before they arise, relating to any warranty claim and/or dealer.

Responsible for providing warranty dealer support to assigned region/dealers.

Responsible for staying up to date on all the manufacturer's recalls and bulletins.

Performs all other duties assigned and complies with all TLG established policies.

Qualifications:

Previous experience as a warranty analyst/administrator is required.

Previous experience in a Diesel Service Department is preferred.

Basic working knowledge of a medium and/or heavy-duty truck dealership is preferred.

Demonstrates basic computer skills in Microsoft Office Suite including Outlook and other internet-based programs.

Must be an effective communicator exhibiting tact, excellent phone etiquette and customer service skills.

*Please note this is a safety-sensitive position

The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any @type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.

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