Project Manager, Sales Operations

Uber • Chicago, IL • 2h ago

About the Role

The Project Manager will be a key contributor within Uber's Acquisition Center of Excellence (CoE) within Delivery Commercial Ops (DCO), supporting the global transformation of our lead-to-close processes across Uber's Delivery business. This individual will partner closely with global and regional Sales, Marketing, Strategy, Enablement, and Tooling teams to design, document, and implement scalable acquisition programs and process improvements.

The ideal candidate has a strong operational mindset, excels at translating field feedback into clear, structured documentation and business requirements, and thrives in cross-functional environments. This is an ideal role for someone who enjoys process building, stakeholder collaboration, and improving the day-to-day experience of commercial teams.

What You'll Need:

Process Design & SOP Development

Create, maintain, and evolve detailed Standard Operating Procedures (SOPs) for key acquisition workflows across merchant segments (e.g., inbound, outbound, self-serve)

Translate high-level strategy into tactical workflows that can be adopted consistently across regions and segments

Identify and document regional nuances, while promoting global standardization

Stakeholder Engagement & Field Collaboration

Serve as a bridge between commercial teams and centralized functions (e.g., Product, Engineering, Enablement) to capture field feedback and pain points

Conduct listening tours, workshops, and win/loss analysis to ensure merchant-facing teams are heard and included in design cycles

Partner with Sales and Strategy to prioritize process pain points and improvement opportunities

Business Requirements & Tooling Alignment

Own the drafting of business requirements and user stories to support tooling enhancements, in collaboration with the Business Technology Engineering team and Digital Field Experience team

Support UAT, rollout planning, and change management efforts for CoE-driven tooling updates

Program Implementation & Measurement

Help manage implementation roadmaps for new acquisition programs or process improvements

Define success metrics and partner with Insights teams to monitor adoption, impact, and ROI

Basic Qualifications:

4+ years of experience in Project Management, Sales Strategy, Sales Operations, Business Process Management, Sales Ops Program Management

Experience writing SOP's or structured process documentation in a business @context

Experience working with or defining requirements for technical teams

Proficiency in Salesforce CRM

Experience in Google Suite, Confluence and project management tools such as: Asana or JIRA, or similar programs

Bachelor's degree

Preferred Qualifications:

6-8+ years of experience in a fast-paced, high-growth commercial organization (preferably in marketplace or SaaS)

Familiarity with fast paced GTM structure or comparable multi-product, multi-segment global sales organizations

Strong understanding of lead management, pipeline creation, and sales development workflows

Experience participating in tool implementations or large-scale process change initiatives

Excellent written and verbal communication skills; ability to clearly explain complex processes to non-technical audiences

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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