IT Support Desk Technician - Part time

Grand Rapids Community College • Grand Rapids, MI • 13h ago

Department: Information Technology

Location: Grand Rapids, MI

The IT Customer Support Computer Technician provides the "voice of the customer" for the Information Technologies department and is the front-line point of contact for all staff and student related technology concerns and issues.

The IT Support Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the College's desktop computing environment.

This position is part of a team, focused on providing exceptional service that exceeds user expectations. The proper candidate is a motivated self-starter with strong interpersonal skills, a desire to learn and expand technical proficiencies, and the ability to work within a collaborative, team-oriented environment.

Requisition ID: 848

Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/contingent-employees

Schedule: 28 hours per week, flexible schedule (Flexibility is critical for this position. This position requires the availability to work evenings and weekends.)

Compensation: $17.00

Reports to: IT Support Desk Team Coordinator

Posting Opens: 10/1/2025

Posting Closes: Open until filled

ESSENTIAL FUNCTIONS

Provide first-line technical support to GRCC's students, faculty and staff via phone, chat, email, and face-to-face contact.

Resolve or triage incoming tickets from students, staff and faculty concerning campus technology.

Learn appropriate software, hardware, and cloud-based applications used and supported by the college and remain current on procedural changes.

Support college enterprise applications such as campus email, PeopleSoft, Blackboard, Office applications and other applications used by GRCC.

Collaborates with all IT staff to resolve customer and system issues.

Troubleshoot and document software, hardware, and network service requests and issues.

Troubleshoot and provide service to laptops and desktops, both remotely and onsite.

Develop technical support documentation for Customer Support Knowledgebase.

Review Customer Support Knowledgebase articles as a part of the KCS review cycle.

Support Continual Service Improvement process by testing and providing feedback for new services.

Provision guest wireless connections to campus events.

Provide initial and follow-up support for college printers, peripherals and accessories.

Follow through with end users to ensure customer satisfaction.

Be available to other unit team members, especially student workers for guidance and assistance.

Maintain confidentiality and comply with HIPAA, FERPA, GRCC policies, and related standards.

Continually advance personal skill sets through college course work, research, and other educational opportunities.

Perform other duties as assigned by supervisors.

JOB SPECIFICATIONS

Qualifications

Minimum Associates Degree preferred, with concentration in computer applications/networking or equivalent experience.

At least 1-year (preferred) customer service background with technology emphasis.

Working knowledge of Microsoft Office applications, G Suite, Blackboard, PeopleSoft, web pages.

Demonstrated ability to troubleshoot PC equipment and software problems.

Skills

Must be proficient in verbal, writte

Similar Jobs

Electrical Assembly Technician

Aerotek • Grand Rapids, MI • 2h ago

IT & Engineering

Electrical Assembly Technician Job Description This position is for a 1st shift Electrical Assembly Technician, with working hours from Monday to Thursday. Employees will be informed on Wednesday mornings if overtime is...

2h ago

Go to Apply

Electrical Assembly Technician

Aerotek • Grand Rapids, MI • 2h ago

IT & Engineering

Electrical Assembly Technician - Grand Rapids, MI Job Description This position is for a 1st shift Electrical Assembly Technician, with working hours from Monday to Thursday. Employees will be informed on Wednesday morni...

2h ago

Go to Apply

Electrical Apprentice

Excel Electric, Inc. • Grandville, MI • 2h ago

IT & Engineering

Electrical Apprentice Excel Electric, Inc. About Us: At Excel Electric, Inc., our mission is to serve customers with integrity by delivering cost-effective and safe electrical solutions while providing employees with rew...

2h ago

Go to Apply

Electrical Engineering Specialist 5

CDM Smith • Grand Rapids, MI • 3h ago

IT & Engineering

43119BR Requisition ID: 43119BR Business Unit: IND Job Description: Are you interested in working on design and construction projects that impact our world? CDM Smith offers employees opportunities to delve into many asp...

3h ago

Go to Apply

Ada Developer

Actalent • Grand Rapids, MI • 3h ago

IT & Engineering

Description Job Summary We are seeking a highly skilled Ada Developer to support mission-critical embedded software projects in high-reliability environments. This role is ideal for professionals with deep expertise in A...

3h ago

Go to Apply

3rd Shift Process Technician

Aerotek • Grand Rapids, MI • 4h ago

IT & Engineering

Job Title: 3rd Shift Process Technician Job Description We are seeking a dedicated and experienced 3rd Shift Process Technician to join our team. This position operates from 11:00 PM to 7:15 AM, with every other Saturday...

4h ago

Go to Apply

ABA Technician

Pine Rest Christian Mental Health Services • Grandville, MI • 1d ago

IT & Engineering

Cost Center 317 Southwest Clinic Scheduled Weekly Hours 20 Work Shift First Shift (United States of America) Shift & Status Who Are We? We at Pine Rest believe in the power of healing and that everyone in our communi...

1d ago

Go to Apply

QA Software Engineer 4

Dematic • Grand Rapids, MI • 1d ago

IT & Engineering

What We Offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ {target="_blank" rel="noopener nor...

1d ago

Go to Apply

Controls Engineer

George Koch Sons, LLC • Caledonia, MI • 2d ago

IT & Engineering

Koch Finishing Systems is hiring a Controls Engineer to design, program, and commission automated finishing equipment. Join a hands-on team delivering innovative solutions for manufacturing automation. Responsibilities:...

2d ago

Go to Apply

Sr Data Scientist - Generative AI/ML/Databricks - Remote

Molina Healthcare • Grand Rapids, MI • 2d ago

IT & Engineering

Job Description Job Summary Perform data and error analysis to improve models, and clean and validate data for uniformity and accuracy. Execute data science and statistical analytical experiments methodically to help sol...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.