Operations Manager

WM • Somerset, WI • 3h ago

Position hours: This role has varied start times between 5am and 8am

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

Onboarding

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

Meet with new frontline employees daily to ensure consistent communication and support of onboarding

Developing

Provide timely and consistent touchpoints with frontline employees.

Regular review of best practices to enhance daily performance

Focus on understanding and progress of frontline employee career goals

Coaching

Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

Actively practice and seek feedback on coaching conversations.

Mentoring

Lead by example to ensure safety practices are paramount with each employee

Teaching and developing an understanding of the WM Way

Performance Management

Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

Documents and maintains records required by regulatory agencies such as the Department of Transportation.

Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

Associate's degree or in lieu of a degree;

High School Diploma (accredited) and two (2) years of relevant work experience.

Successful completion of the WM Route Manager Trainee program

Must be at least 18 years of age

Legally eligible to work in the country where the position is located

Valid Driver's License

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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