Customer Service Coordinator

CRST • Amherst, NY • 3h ago

Description

Ready to Deliver Exceptional Service?

Join CRST as a Customer Service Coordinator supporting home solutions. If you're a strong communicator with a background in logistics customer service - and thrive on problem-solving and building positive relationships - we want to hear from you.

How You'll Work

Location : Onsite - 60 Northpointe Parkway Amherst, NY 14228

Schedule : Monday-Friday (8:00 AM-4:00 PM)

Reports To : Manager - Warehouse

Compensation : This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $20.00-$21.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.

Benefits : Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About the Role

As a Customer Service Coordinator, you'll be the first point of contact for customers and installers - managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service.

What You'll Do

Answer inbound calls from customers and provide timely information and support

Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders

Receive warm leads and process product sales quickly and accurately

Record, track, and escalate issues to managers when necessary

Manage service orders, upload documentation, and update systems with accurate information

Perform daily tasks including inventory scans, service order updates, and paperwork completion

What Great Looks Like

Calm under pressure and able to manage multiple customer needs at once

Clear, empathetic communicator who listens and responds effectively

Detail-oriented with strong follow-through on documentation and service updates

Positive, team-first attitude with a focus on solutions

Driven to meet service-level expectations and customer satisfaction goals

Qualifications

Required

High school diploma or GED

Proven experience in logistics customer service (transportation, distribution, or related industry)

Strong communication skills, verbal and written

Proficiency in data entry and customer management systems

Preferred

Associate degree or equivalent experience

Experience supporting a large national client in logistics or service coordination

Skilled in handling escalations and conflict resolution in high-pressure environments

Bilingual is highly preferred

Why CRST?

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values

Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Let's Build Something Great

Apply today and join a team that supports customers with excellence. Your opportunity to deliver exceptional service starts here.

Qualifications

Education

Required

High School or better

Preferred

Associates or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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