Customer Service Representative

TEKsystems • Wood Dale, IL • 4h ago

Position Overview

We are seeking a detail-oriented and systems-savvy Customer Service Representative to support our sales operations and ensure smooth order processing. This role involves resolving customer claims, supporting sales reps, and managing order entry through Oracle ERP. You'll play a key role in closing out orders-some revenue-generating, others covered under extended warranties.

Responsibilities

Provide customer service across sales, promotions, and installations

Support outside sales representatives, especially in Tennessee

Answer inbound calls (low volume) and manage email inbox

Enter and close orders in Oracle ERP

Investigate and resolve stuck orders

Create improvement plans based on customer feedback

Educate customers through company-wide initiatives

Qualifications

Required:

2+ years of customer service and order entry experience

Proficiency in Microsoft Office Suite

Experience with ERP or CRM systems (Oracle preferred)

Ability to manage multiple tasks and email communications

Preferred:

Background in medical device or manufacturing industries

Experience with SAP or Oracle

Skills in Microsoft Excel or Power BI

Familiarity with validating pricing and purchase orders

Soft Skills:

Strong verbal and written communication

Problem-solving mindset

Ability to handle stress and multitask

Highly detail-oriented and organized

Job Type & Location

This is a Contract position based out of Wood Dale, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Wood Dale,IL.

Application Deadline

This position is anticipated to close on Nov 20, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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