Quality Manager

WestRock Company • Devens, MA • 9h ago

Quality Manager - Devens, MA

The Opportunity:

As a Quality Assurance (QA) Manager, you are responsible for tracking, analyzing, and leading initiatives for all internal quality and customer complaint issues. In this role, you will be responsible for coordinating and executing the facility quality control program to ensure continuous production of products are consistent with established quality standards. You will serve as the central point of contact for inter-plant communication and plan development, assuring a cohesive lean management approach to meeting internal and external quality system requirements. Overall, you will ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained.

How you will impact Smurfit Westrock:

Coordinate testing and measurement program to validate capability and customer specifications are being met

Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data

Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities

Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements

Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed

Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products

Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel

Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements

Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes

Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention

What you need to succeed:

High School diploma, G.E.D.

3 to 5 years of experience in corrugated box plant industry; 1 year of supervisor experience

Demonstrated mechanical acumen

Working knowledge of mechanical inspection methods and tools

Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights

Demonstrated expertise in process management to ensure production efficiency

Ability to respond quickly to changing demands, process, and updated information

Demonstrated quality process understanding and continuous improvement such as Six Sigma certification

Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals

Possess exceptional organizational and program management skills

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