Clinical Operations Manager

UnitedHealth Group • Wheelersburg, OH • 2d ago

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.

CPS Solutions is seeking a full-time, exempt Clinical Operations Manager who will work in partnership with Southern Ohio Medical Center in Wheelersburg, OH. This individual will have day-to-day oversight of the clinic operations in conjunction with Clinical Pharmacist responsibilities.

Pharmacy Location : Located within Southern Ohio Medical Center in Wheelersburg, OH

Schedule: Monday through Friday 8:00am - 5:00pm

Primary Responsibilities:

Providing leadership support to the onsite team in problem-solving situations involving the following, but not limited to:

Patient care

Customer relations/support

Projects and other initiatives

Employee-relations matters (via partnership with Human Resources)

Ensuring we are meeting our standards based on Service Level Agreements with regards to metrics and making operational adjustments as necessary to meet goals

Generating monthly and/or quarterly reports to track progress towards SLA adherence, clinical goals, and operational KPIs

Collaborating with quality team to ensure maintenance and completion of clinical and operational audits

Monitoring critical daily operations and identifying opportunities for streamlining

Coordinating clinical projects, assisting with formulary decisions and, ensuring billing compliance and revenue capture and helping to lead other projects as needed

Supervisory Responsibilities:

Conducting daily "team huddles" with staff and escalating issues to regional leadership and/or site executive as appropriate

Training and supervising the onsite staff to ensure seamless business operation

Providing coaching and guidance to team members on daily tasks and responsibilities

Filling gaps in schedule by providing coverage for staff vacations as necessary

Partnering with Central Support Pharmacists and Trainers to ensure new hires receive proper onboarding/training/shadowing experience

Partnering with Regional leadership to identify areas of program development, including outcomes research

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

A B.S. in Pharmacy or a PharmD and an active pharmacist license in applicable state

5+ years of experience working as a pharmacist

Experience working in a lead role in a healthcare setting

Proficiency in standard workplace software (e.g., MS Office)

Preferred Qualifications:

Knowledge of the specialty pharmacy industry

Proficiency with standard software used in a healthcare setting such as EMR systems (e.g., EPIC, Cerner, Meditech), dispensing systems (e.g., QS1, RX30, Computer Rx)

Proven solid organizational skills and attention to detail

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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