Receptionist

Arapahoe County Government • Centennial, CO • 5h ago

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Performs a limited variety of telephone/visitor screening and general clerical duties to act as primary receptionist for the Office of the District Attorney.

Duties:

Receives and responds to all incoming calls/ walk-in visitors for the Office of the District Attorney; elicits information from caller/visitor to determine whether initial inquiry comes under the jurisdiction of the District Attorney and forwards call/visitor to appropriate person/unit, or to outside agency if applicable.

Assists all units in the office with the incoming and outgoing mail. Receives mail, documents, packages, and courier deliveries and delivers or distributes items.

Collects money from outside entities and assists in monthly deposits for our Accounting Department. Assists in handling incoming checks for our Diversion Department.

Performs administrative and clerical support tasks, such as basic filing and recording, assisting other unit clerical personnel, and other duties as requested.

Trains other clerical staff on the use of the phone system so that reception backup relief can be provided.

Skills, Abilities and Competencies:

Considerable knowledge of and the ability to efficiently operate a computer-based telephone system.

General knowledge of all units' functions and personnel within the Office of the District Attorney.

Ability to handle telephone calls and walk-ins in a courteous and professional manner, with a variety of people and temperaments in stressful/high volume situations.

Ability to establish and maintain effective working relationships with superiors, fellow workers and the public; ability to communicate effectively with same.

Behavioral Competencies (these are required for all positions at ACG):

Accountability

Accessibility

Inclusivity

Integrity

Requirements:

Education and Experience:

High School diploma or GED equivalent; and,

One (1) year of experience as a receptionist or any equivalent combination of education and experience.

An equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient.

Supplemental Information:

Pre-Employment Additional Requirements:

Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background checks.

Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

Spends 80% of the time sitting and 20% of the time either upright or walking.

Occasionally lifts, carries, pulls or pushes up to 20 lbs.

Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.

Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.

Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.

Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

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