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Dynamics 365 Customer Engagement (D365 CE) Analyst

GS1 US • Ewing, NJ • 2h ago

Information Technology

Ewing, New Jersey

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Description

Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture (https://www.denisonconsulting.com/case_studies/case-study-gs1-us/) . We make a huge impact on the way the world does business.

What is in it for you:

As a Dynamics 365 Customer Engagement Analyst at GS1 US, you will be responsible for the implementation, configuration, support, and optimization of D365 CE to meet evolving business needs.

In return you'll be rewarded with great pay and benefits in a hybrid work culture. You'll work at a high-performance company with a world-class culture that invests in its employees. We don't just say culture is important to us, we have the data to back it up.

We are currently recruiting for this position, which offers a salary range of $95,000 to $115,000.

This position qualifies for participation in our annual employee bonus program.

This position is also eligible for company-sponsored benefits, which include:

Health (medical, RX, dental, vision) - effective immediately

401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately

Short and Long Term Disability Coverage

Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)

Individual Wellness Platform

Paid Parental Leave

Generous PTO and Company Paid Holidays

LinkedIn Learning

Tuition Reimbursement

Kudos (employee recognition and engagement platform)

Catered Lunches 2x/week on in office days

Who you are:

You bring excellent analytical and problem-solving skills and communicate effectively both verbally and in writing. You can manage multiple priorities with ease and work independently or collaboratively as part of a team.

You have a solid understanding of CRM workflows, entities, and data structures. Your background includes a bachelor's degree in a related field or equivalent experience, Agile/SAFe certification, and at least three years working with Microsoft Dynamics 365 CE. You also have experience as a Business Analyst or Systems Analyst. Experience with Power Platform (Power Automate, Power Apps, Power BI) is a plus, and Dynamics 365 Certification is preferred.

What you will do:

As a Dynamics 365 Customer Engagement Analyst, you will collaborate with Product Management and Business Process Management stakeholders to understand customer needs and deliver effective solutions.

You will capture and refine feature and story definitions to ensure business requirements are met, providing clear guidance to development teams on product purpose, vision, requirements, and priorities.

Here are a few more details about the role (other duties may be assigned):

Administer and maintain Microsoft Dynamics 365 CRM, including user setup, security roles, workflows, and customizations using standard tools and best practices

Design, configure, and implement CRM enhancements, including dashboards, reports, forms, and business rules

Work with developers and third-party vendors to integrate CRM with other business systems

Stay current with Dynamics 365 updates and recommend improvements or new features

Work toward a broad functional and basic technical understanding of the overall business applications landscape, including but not limited to MS D365 CE and Finance & Operations, the GS1 US Store, and other integrated systems

Execute functional testing and provide demonstrations of business application functionality

Build positive relationships with internal customers and external business partners and coordinate with peers to provide solution recommendations

Provide end-user training, documentation, and support to ensure effective system usage

Monitor system performance and recommend improvements for scalability and efficiency

Provide application support, troubleshoot and resolve issues, working with Microsoft and other third-party support teams when necessary

Ready to be part of a team that believes the identification of everything makes anything possible? Apply today - we can't wait to hear your story.

GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via email, internet, or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.

GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.

GS1 US

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