Production Support Analyst

Arrow Electronics • Centennial, CO • 6h ago

Position:

Job Description:

ERP Analyst provides project coordination, functional expertise, and contributes to improvements and enhancements for mission-critical, enterprise-wide information systems. The ERP Analyst is responsible for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution.

What You'll Be Doing:

Provides accurate solutions to user problems to ensure user's productivity.

Responds to tickets, e-mail, on-call contact or instant messaging and ensures that each contact received is logged in the ticketing platform.

Follows escalation processes and refers bugs, defects, and system failure issues to the proper corresponding development group when appropriate.

Informs users of any global problems or system outages.

Familiarity with Service Now, Navision, Salesforce, UNITY, Microsoft Office, Jira, Confluence, VictorOps, Slack, Teams, HYBRIS.

Understanding of how Application Programming Interface (API) works and be able to assist with diagnosing, log gathering, basic troubleshooting, and when needed escalation for resolution of issues with the API.

Enhances and develops quality support methods and communication skills through coaching and feedback.

Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.

First point of contact for providing support for all Ecommerce IT applications and systems to internal and external end users.

Applies knowledge of information systems and services to investigate and identify applications, systems, and network problems. Uses tools, techniques, and knowledge bases to resolve issue

What We Are Looking For:

Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.

What's In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Short-Term/Long-Term Disability Insurance

Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

Paid Time Off (including sick, holiday, vacation, etc.)

Tuition Reimbursement

Growth Opportunities

Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)

On-site Café with Catering Option for Busy Lifestyles

24/7/365 On-site Gym and Lockers, Free for Use to All Employees!

Bike Racks

And more!

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!

Annual Hiring Range/Hourly Rate:

$77,000.00 - $90,090.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type:

Full time

Job Category:

Information Technology

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) (https://cdn.phenompeople.com/CareerConnectResources/ARELUS/documents/EqualEmploymentOpportunityPolicy\UnitedStates\2024-1713302215740.pdf)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

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