Account Representative (Technical) - Inside Sales

ITW • Norwood, MA • 9h ago

Job Description:

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron's YouTube Channel (https://www.youtube.com/c/InstronSocial/videos) to see our customer's applications or watch our Culture video at https://www.youtube.com/watch?v=1IC97HOKN-Y . Check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional videos.

Our systems are trusted by 95% of the world's largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Are you a technical sales professional with a passion for uncovering opportunities and driving customer success? Join our results-oriented Inside sales team as an Account Representative (A/R) and become a key player in accelerating growth and deepening customer engagement across a defined territory.

In this dynamic role, you'll partner closely with Field Sales Engineers to maximize machine and aftermarket bookings, leveraging your curiosity, technical expertise, and proactive mindset to deliver innovative solutions that meet customer needs.

What You'll Do:

Drive direct sales of aftermarket products and services through high-volume outbound calling and strategic upselling.

Qualify and convert inbound leads from web inquiries, tradeshows, and marketing campaigns to accelerate pipeline growth.

Apply technical knowledge to position solutions that align with customer needs and support capital equipment sales.

Surpass OTC sales targets by identifying new opportunities and executing territory growth strategies.

Coordinate customer visits and demos to enhance field sales productivity and prioritize high-value engagements.

Expand customer relationships and identify high-potential prospects in collaboration with the Account Management Team.

Turn support calls into sales opportunities through consistent follow-up and exceptional customer engagement.

Maintain and refine the customer database to support targeted campaigns and territory development.

Champion a customer-first approach that drives repeat business and referrals.

Contribute to a high-performance team culture focused on exceeding expectations and achieving growth goals.

What You Bring:

7+ years of inside sales experience in a technical or industrial environment, with a strong track record of meeting or exceeding sales targets.

Technical aptitude and the ability to translate complex product information into compelling value propositions.

Customer-centric mindset with a deep understanding of testing applications and solution-based selling.

Confident phone presence with excellent rapport-building and influencing skills.

Proactive, solution-driven attitude with a willingness to embrace new ideas and approaches.

Ability to thrive in a fast-paced, team-oriented environment while maintaining individual accountability.

Proficiency in MS Office and CRM platforms for efficient pipeline management and customer engagement.

Associate's degree in business or related field required; Bachelor's degree preferred.

Flexibility to work extended hours or travel as needed to pursue high-value opportunities.

Working Conditions:

This role is based in a normal office environment with 5 days in-office required initially. Remote work flexibility will be available upon demonstrating sufficient job proficiency.

Compensation Information:

This position has a starting salary range of $31.00 - $35.00 per hour. Pay is determined by several factors, including a candidate's experience, relevant skills, and qualifications.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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