Customer Accounts Advisor

Aaron's Inc • Norcross, GA • 2h ago

The salary range for this role is $13.00 to $13.50 per hour*. This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

Sell customers on the benefits of timely lease agreement renewal payments

Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Assist with merchandise returns and guest deliveries as directed by management

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of retail/customer service experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

Similar Jobs

NAM Supply Chain Project Manager

RES • Atlanta, GA • 1h ago

Management & Administrative

Description We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of bel...

1h ago

Go to Apply

Supply Chain and Operations Consulting - Logistics Manager - Transportation Management

Accenture • Atlanta, GA • 1h ago

Management & Administrative

This role can sit anywhere in the US as long as it is near an Accenture Corporate Office We Are:Supply Chain & Operations, and we move fast, think fast, and work fast. Our Fortune 500 clients require digital transfor...

1h ago

Go to Apply

Supply Chain and Operations Consulting - Logistics - Associate Director - Transportation Management

Accenture • Atlanta, GA • 2h ago

Management & Administrative

This role can sit anywhere in the US as long as it is near an Accenture Corporate Office We Are:The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our...

2h ago

Go to Apply

Senior Account Manager, Large Customer Sales

Google • Atlanta, GA • 2h ago

Management & Administrative

Senior Account Manager, Large Customer Sales corporatefare_ Google place Atlanta, GA, USA Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge...

2h ago

Go to Apply

Named Account Manager-SLED GA

Proofpoint • Atlanta, GA • 2h ago

Management & Administrative

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad act...

2h ago

Go to Apply

Express Service Technician

Hendrick Automotive Company • Atlanta, GA • 2h ago

Management & Administrative

Rick Hendrick Toyota Sandy Springs Location: 6475 Roswell Rd NE, Atlanta, Georgia 30328 Summary: The Lube Technician is responsible for performing express lube duties on vehicles. Supervisory Responsibilities: This job h...

2h ago

Go to Apply

Director IT - BA Service

Honeywell • Atlanta, GA • 2h ago

Management & Administrative

As a Director Information Technology here at Honeywell, you'll be overseeing our intricate IT systems with a focus on operational excellence for HBS Service business. Leading a team of IT professionals, you'll ensure the...

2h ago

Go to Apply

KINAXIS IT Manager

Zodiac Pool Systems • Atlanta, GA • 3h ago

Management & Administrative

KINAXIS IT Manager Information Technology Atlanta, Georgia Apply Description Fluidra is looking for a/an Kinaxis IT Manager to join our team in Atlanta, GA. WHAT YOU WILL CONTRIBUTE We are seeking an experienced IT Lead...

3h ago

Go to Apply

Service Business Development Representative

Hendrick Automotive Company • Buford, GA • 3h ago

Management & Administrative

Rick Hendrick Chevrolet of Buford Location: 4490 S. Lee St, Buford, Georgia 30518 Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals. Supervisory Responsibil...

3h ago

Go to Apply

SENIOR PROJECT MANAGER - Supply chain

Home Depot • Atlanta, GA • 3h ago

Management & Administrative

Position Purpose: The Senior Project Manager is an experienced project professional responsible for leading a combination of planning and execution of activities related to delivery of projects and/or financial/budgeting...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.