Industrial Technical Services Representative (Pacific Time)

WM • Washington, DC • 4h ago

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options.

This position is remote however the employee will need to work Pacific Time hours based on business need.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other additional duties may be assigned.

Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.

Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms.

Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues.

Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.

Effectively utilizes, coordinates and cultivates relationships with internal and external customers.

Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams.

Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.

Leverages existing customer relationships to identify new waste stream opportunities.

Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls.

Provides leads to account managers and program managers using WM sales management tools.

Conducts effective probing of inbound customer calls to identify the proper methodology to "close" the customer.

Assists account managers with receivables and collections issues.

Handles inbound customer calls and referrals from account managers.

Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.

III. Supervisory Responsibilities

This job has no direct supervisory responsibilities.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the U.S.

A. Education and Experience

Education: High School Diploma or GED (accredited).

Experience: One (1) year of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

Regulatory compliance training and knowledge required.

C. Other Knowledge, Skills or Abilities Required

Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and PowerPoint. Requires superior interpersonal skills for internal and external interactions.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers and/or employees of organization is required.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is required. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume is required.

REASONING ABILITY:

Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram form is required. Ability to deal with and solve practical problems is required.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

Required to exert physical effort in handling objects less than 30 pounds rarely;

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is a home office setting.

The expected base pay range for this position across the U.S. is $49,400 - $67,275. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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