Working Title: Desktop Support
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services
Job ID : 89663
Location : Rush City; Moose Lake; Various
Telework Eligible : Yes #LI-Hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 11/01/2025
Closing Date : 11/07/2025
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Enterprise / Desktop Support
Work Shift/Work Hours : Day
Days of Work : Monday - Friday
Travel Required : Yes - 20%
Salary Range: $33.38 - $54.87 / hourly; $69,697 - $114,568 / annually
Job Class Option : Network
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
As Desktop Support with Minnesota IT Services (MNIT) you will provide quality and consistent, desk side (& remote) technical support to State of MN business users. You will also provide technical training to facility staff on new technology as the need arises. A professional demeanor and strong customer service skills are essential to the position.
This position requires an employee to be onsite at 7600 525th Street, Rush City and/or 1000 Lakeshore Dr., Moose Lake, Minnesota at least 50% of the time combined, with some opportunity to perform work from a telework location. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements. The onsite location of the position will be dependent upon the telework location of the final candidate.
Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :
This position requires a minimum of three (3) years of IT experience.
Experience must include:
Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals.
Experience with current mobile (Android, iOS) and Windows Client Operating Systems, and MacOS.
Experience with Microsoft Office and Industry standard web browsers.
Experience with remote support and collaboration tools (e.g. Bomgar, Beyond Trust, TeamViewer, ConfigMan, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.)
Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g. Remedy on Demand, Footprints, or ServiceNow).
Experience imaging desktops and laptops for deployments (e.g. MECM, Ghost or Acronis).
Experience providing customer service and communication effectively.
Experience with Print management, set up and configuration printers.
Experience within Active Directory, AD permissions and OU structures.
Experience in vulnerability remediation and patch management.
Experience working in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources.
Experience writing documentation and presenting ideas to groups of people (BMC, Helix, KBA's, SharePoint, or Metadata).
Experience with digital distribution services (e.g. Google Play Store, Microsoft MECM, Microsoft Store, or Apple App Store)
A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year.
**This position requires a driver's license for occasional travel between agency-based offices.
Preferred Qualifications
Experience multitasking, prioritizing, working on deadlines and creating efficiencies.
Good organizational skills, ability to work independently.
Demonstrated ability to translate technical information for non-technical staff.
Experience in problem-solving methodology with the ability to multitask in a fast-paced environment.
Proficient in communication and interpersonal skills as applied to interaction with customers, coworkers, and others
Ability to effectively organize and prioritize work and perform in effective and timely manner.
Experience working with digital encryption methods (e.g. Bitlocker).
Experience providing guidance, instruction, direction, and leadership to the team.
Experience in PowerShell or scripting languages.
Physical Requirements
Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves above head (40 lbs.) and being able to gain access under desk.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
CJIS Background Check
DOC Background Check
Mantoux Test
Driver's License Check
Other legally required checks
Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
