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Business Operations Support Manager

System One • Annapolis, MD • 10h ago

Employment Type: Full Time

Date Posted: 10/31/2025

Location: Remote (Based in the U.S.)

Pay Range: Negotiable

Job Number: JO-2510-2749

Primary Function

The Business Support Manager plays a critical role in driving operational excellence and ensuring the smooth execution of core business routines. This individual will manage key business processes, manage reporting errors, and serve as a central liaison. The ideal candidate is highly organized, detail-oriented, and capable of balancing multiple priorities while producing clear and concise communication and documentation.

Must be available to work Mon-Fri; 9am-5pm EST (Remote, but NYC location preferred)

Payrate: $100-120k

Duties & Responsibilities

Operational Management: Oversee and maintain business routines, including meeting agendas, documentation, and recurring deliverables.

Error Resolution & Training: Identify errors or inconsistencies in reporting, follow up with stakeholders, and provide training or process clarification to prevent future issues.

Vendor Management: Lead onboarding and offboarding of agency vendors, maintaining compliance with internal policies and procedures.

Issue Resolution: Troubleshoot and resolve technical, operational or process-related issues that arise with agency vendors on internal systems.

Executive Support: Consolidate information and insights to support leadership presentations, status updates, and strategic deliverables.

Process Improvement: Identify opportunities to streamline workflows, enhance accuracy, and improve communication across teams.

Skills & Qualifications

Exceptional attention to detail and organizational skills

Strong written communication skills; able to summarize information clearly and concisely

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving skills

Experience with Microsoft Office Suite (especially Excel and PowerPoint); familiarity with reporting tools or dashboards is a plus

Proven ability to build relationships and collaborate across teams

Education & Experience

Bachelor's degree in Business Administration, Operations, Communications, or a related field.

4-6 years of professional experience in business operations, project coordination, or vendor management.

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Global HQ

6402 Arlington Blvd, Suite 1020

Falls Church, VA 22042

Go to Apply

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