Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We're Hiring an Account Specialist!
Job Summary:
The Account Specialist is responsible for developing and implementing sales strategies to grow the company's customer base and increase revenue. They identify and pursue new sales opportunities, build and maintain relationships with existing clients, and present products or services to potential customers.
Light Industry Sales (LIT) team, which provides a complete line of pretreatment, generation, storage, and distribution solutions for high purity and wastewater applications in aerospace, beverage, government, health sciences, microelectronics, pharmaceuticals, biopharmaceuticals, universities, labs, and general industry. The Inside Sales associate sells products and/or services to customers through a variety of mediums and acts as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing the business . The role involves conducting market research, preparing sales reports, and meeting sales targets. Account Specialists must have excellent communication and negotiation skills, as well as the ability to work independently and manage their sales territory effectively
Responsibilities:
Lead Generation:
Identify potential leads through market research and networking
Cold calling and emailing to reach out to prospects
Qualify leads and schedule appointments with potential customers
Customer Outreach:
Build relationships with existing and potential customers
Follow up with previous customers to maintain their business
Respond to customer inquiries and provide product information
Conduct product demos and presentations for interested customers
Sales Presentations:
Create and deliver compelling sales presentations to potential customers
Customize presentations to address specific customer needs
Highlight product features and benefits to showcase value
Effectively communicate pricing and negotiate deals
Account Management:
Maintain and nurture relationships with current customers
Identify opportunities for upselling and cross-selling
Monitor customer satisfaction and address any issues or concerns
Collaborate with other departments to ensure customer needs are met
Order Processing:
Accurately enter and process orders from customers
Work closely with logistics and shipping departments to ensure timely delivery
Communicate order updates and any potential delays to customers
Handle order changes and returns
Sales Reporting:
Track and analyze sales data to identify trends and opportunities
Prepare sales reports and provide updates to management
Make recommendations for improving sales strategies
Monitor and meet sales targets and goals
Customer Service:
Provide exceptional customer service and support
Address and resolve customer complaints or issues
Maintain a positive and professional attitude at all times
Ensure customer satisfaction and retention
Product Knowledge:
Develop a thorough understanding of company products and services
Stay updated on industry trends and competitors' offerings
Educate customers on product features and benefits
Continuously learn and adapt to new product releases and updates.
High Impact Behaviors:
Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Strong analytical skills with the ability to interpret complex data.
Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
Excellent written and verbal communication skills.
Ability to work independently and collaboratively with cross-functional teams.
Strong negotiation and closing skills.
Knowledge of market research and competitive analysis techniques.
Ability to develop and implement sales strategies and plans.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
