Mobile Associate - Retail Sales

T-Mobile USA, Inc. • Greenville, OH • 21h ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
Approaching service and sales needs with composure, integrity and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Support team initiatives and create an inclusive environment
Education and Work Experience:
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred. Required
Knowledge, Skills and Abilities:
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in

Similar Jobs

Retail Stocking Supervisor

Harbor Freight Tools • Troy, OH • 21h ago

Retail & Hospitality

170414BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

21h ago

Go to Apply

Retail Department Head

Gillman Home Center • Winchester, IN • 2d ago

Retail & Hospitality

The Department Head position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. Essential Functions: Provide excellent service to customers. Treat all team membe...

2d ago

Go to Apply

Retail Customer Service

The Sherwin-Williams Company • Piqua, OH • 2d ago

Retail & Hospitality

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

2d ago

Go to Apply

Restaurant General Manager

Taco Bell • Clayton, OH • 3d ago

Retail & Hospitality

About the Job: As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard th...

3d ago

Go to Apply

Housekeeper

State of Indiana • Richmond, IN • 4d ago

Retail & Hospitality

Housekeeper Date Posted: Oct 27, 2025 Requisition ID: 467561 Location: Richmond, IN, US, 47374 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, of...

4d ago

Go to Apply

Warehouse Maintenance Technician

Ryder System • Minster, OH • 4d ago

Retail & Hospitality

Position Description Ryder is immediately hiring a Permanent Full Time Warehouse Maintenance Technician in Minster, Ohio Warehouse Positions Pay Weekly Hourly Pay $27.00 + based upon experience and certifications Schedul...

4d ago

Go to Apply

Retail Customer Service

Sherwin-Williams • Piqua, OH • 4d ago

Retail & Hospitality

4d ago

Go to Apply

LP Delivery Driver

Keystone Cooperative • Greenville, OH • 5d ago

Retail & Hospitality

Job Description Position Overview: The key responsibilities of this position are outside sales of propane gas to residential, commercial and farm accounts from initial contact through to delivery, which may include tank...

5d ago

Go to Apply

Wireless Retail Sales Associate - W5409

OSL Retail Services • Englewood, OH • 1w ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $14/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers...

1w ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Englewood, OH • 1w ago

Retail & Hospitality

170262BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.