Customer Service Center Coordinator - 1st Shift

Siemens • Irving, TX • 16h ago

Job Family: Buildings

Req ID: 478744

This is a hybrid role where you will have the ability to work from home every other week.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.??

Transform the everyday with us !

Our Customer Service Center Coordinators provide normal and after hour's coordination, dispatch and documentation of all emergency calls that come in for various disciplines handled by Siemens Industry; Building Technologies and other Sectors. They provide support functions for several offices to meet customers' needs during critical times to maintain performance demands All candidates must be willing to work alternating weekly work schedule within the anticipated hours of 6:00am - 6:00pm or 7:00am - 7:00 pm, which include weekend days as scheduled and have the ability to cover additional alternate days/schedules to meet department needs.

As a Customer Service Center Coordinator, you will:

Effectively coordinates and schedules field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines to achieve targets.

Provide support, information, prioritization and coordination of assignments for field service personal for emergency service dispatch and national/ enterprise account call handling. Serves as the main point of contact for all service customers to ensure expectations are being met.

Ensure all service requests and dispatches are well documented, coordinated, prioritized and organized for review, or follow up action whenever necessary.

Utilize, update, and notify on all call handling and special services process documentation deficiencies, and follow processes to maintain quality completion of all work.

You will make an impact with these qualifications:

Basic Qualifications:

High School degree or state-recognized GED

2+ years experience in customer service call handling, dispatching and service response in a related technical industry

Must be able to demonstrate:

Self motivation with strong customer satisfaction and service focus.

Organizational, interpersonal and verbal and written communication skills

Knowledgeable in Microsoft Office, PC and Business software systems (i.e. SAP)

Call handling, and ability to work during times of high call processing activity and time constraint demands

Learning Aptitude

Preferred Qualifications:

Technical school or Associates degree (2 year)

Knowledge in HVAC (Building Automation) Controls Concepts

Bilingual (Spanish or French)

Strong typing skills

Ready to create your own journey? ?Join us today.

About Siemens: ?

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.??

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

$43,820 $75,120

Organization: Smart Infrastructure

Job Type: Full-time

Category: Internal Services

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