Customer Service Representative
As the Customer Service Representative, you work with various departments to meet moderately complex maintenance services sales goals. You will maintain direct contact with customers before and/or after the sale. You will support the Program Management Office by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Location :Santa Clarita, CA - Onsite
Salary: $25.38 - $33.85 per hour
Please note that the salary range information provided is a general guideline only, reflecting a position based in CA. Criteria such as the candidate's qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.
We Take Care of Our People
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/)
Your Challenge
Primary focus will be on the management of customer deliverables, and timely, accurate provision of status from receipt to shipment and receipt of customers' orders
Extraction and analysis of data contained in MRP and CRM systems to produce monthly/quarterly metrics to support internal and external business reviews
Accurate and timely processing of new sales orders
Tracking and expediting internal Contract Reviews (CRs) and Order Acknowledgement/Acceptance (OA)
Rescheduling or renegotiating contractual delivery dates with customer and escalate issues to PM if required
Liaison with designated PM representative to provide additional status as required to the customer on Engineering Change Orders (ECOs)
Responding to issues brought up by the customer and use of sound judgment to provide resolution to the customer or escalate issues to PM where appropriate
First line of support in interfacing with the customer for day-to-day issues, acts as primary liaison between the customer and other internal departments
Effectively communicate details of customer orders to various internal teams to ensure all requirements are met
Attend internal meetings to mitigate possible risks to on-time delivery performance
Ensure that appropriate CW Sales Managers are kept informed of order status and scope changes originating at the factory
Participate in customer conference calls and meetings, standing in for PM as required
Work closely with the PM to ensure customer satisfaction and drive activities that support the customer
Liaison between Transactional Shared Services and customer to resolve outstanding receivable issues.
What You Bring
4-6 years of technical customer service experience (environment dealing with people) and working in a structured role with administrative duties
High school diploma or equivalent required, Associate's degree preferred
Self-starter who takes initiatives in driving issues to resolution with demonstrated problem solving skills
Ability to multi-task and work under pressure in a fast paced environment
Excellent verbal and written communication skills
Strong organizational and time management skills
Effective team player and decision maker
MRP/ERP experience required (SAP preferred)
Proficient in MS Office, specifically MS Word and MS Excel
Must be a US Citizen
Who We Are
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
Integrated Systems in Santa Clarita prides itself on experience, expertise, and low risk solutions. Our primary focus is understanding the technical challenges our customers face and creating partnerships in order to provide a high TRL solution.
Some of the services we provide are:
System-level architecture
Highly skilled program management
Industry-leading engineering services
Turnkey system design
Production capabilities that range from early proto@type phase through volume production
To learn more visit: https://www.curtisswrightds.com/about/company/locations/santa-clarita
LI-YH1
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team (TACOE@curtisswright.com) _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. (TA_COE@curtisswright.com)
For US Applicants: EEO is The Law - click here for more information. (https://www.eeoc.gov/poster)
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments - Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall - we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers' expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
