Customer Service Representative

Kansas Turnpike Authority • Wichita, KS • 13h ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13406825

Department: Customer Service Center\ Location: Wichita Customer Service Center\ \ \ Definition and Examples of Work

Opens and maintains K-TAG accounts including: issuing and replacing

K-TAGs, accepting all @types of payments, and providing receipts.

Works within the K-TAG database to assign ID numbers to customer

accounts.

Receives K-TAGs from customers, mail, etc., and prepares them for

return to the manufacturer or for recycling.

Assists K-TAG and non-K-TAG customers with violation inquiries,

resolution, and processing of payments.

Processes payments for customer accounts in compliance with credit

card handling procedures.

Communicates directly with the customer in-person, via phone, email

and/or mail to resolve all questions, issues, complaints, billing errors, etc.

Problem solves with the customer to identify why the customer has an

issue and provide a solution in an efficient manner.

Maintains KTA system knowledge to assist in customer service

inquiries, including construction KTA changes and location-specific information.

Recognizes and alerts the supervisor of trends in customer calls.

Additional duties may be assigned as business needs require.

Latitude and Impact of Position

This position works independently and as part of a team, including providing input and problem solving with others to complete tasks. Most assigned duties are consistent from day to day. Negotiation and persuasion is used with internal and external customers and vendors on a daily basis. Decision making is typically done independently within established company guidelines. Successful completion of job tasks significantly impacts customer satisfaction and external company image.

Work Environment

The work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position works in a limited access call center environment in

which multiple employees work in an open workspace setting and a general office environment in which customers may enter the facility within established business hours.

Must be able to focus on current customer with background noise and

others talking in close proximity.

Office temperatures are standard, and individuals may need to adjust

for cold or heat per personal preference.

Must work without access to personal communications equipment such

as cell phone, camera, tablet or other.

Use of computer and general office equipment such as printers,

scanners is required.

*The Kansas Turnpike Authority is an equal and affirmative action employer. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law.

You may also be subject to the following pre-employment requirements: credit check, background check, educational validation, physical, drug and nicotine testing, and driver\'s license check.*

Similar Jobs

Quality Assurance Manager

BrightSpring Health Services • Wichita, KS • 19h ago

Management & Administrative

Our Company ResCare Community Living Overview The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership...

19h ago

Go to Apply

Warehouse Clerk

Aerotek • Wichita, KS • 1d ago

Management & Administrative

Job Title: Warehouse Laborer Job Description We are seeking a dedicated Warehouse Laborer for a dynamic role in a bustling warehouse environment. This first-shift position operates from 7:00 AM to 3:30 PM, Monday through...

1d ago

Go to Apply

Territory Account Manager

EquipmentShare • Wichita, KS • 1d ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

1d ago

Go to Apply

Operations Manager

Emler Swim School • Wichita, KS • 2d ago

Management & Administrative

Are you a talented leader with a caring heart? If you have managerial experience, love kids and love the water, join Emler Swim School's management team at our award-winning swim schools in your community. We are seeking...

2d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Maize, KS • 3d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3d ago

Go to Apply

Human Service Assistant

Kansas Department for Children and Families* • Wichita, KS • 3d ago

Management & Administrative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13405086 DA 281-2 State of Kansas - Department of Administration Rev. 04-16 OFFICE OF PERSONNEL SERV...

3d ago

Go to Apply

Vice President of Engineering - Municipal and Water/Wastewater

Professional Engineering Consu • Wichita, KS • 4d ago

Management & Administrative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13403256 Position Summary: The Vice President is a primary leader within the firm. This position lea...

4d ago

Go to Apply

Police Officer

City of Valley Center • Valley Center, KS • 4d ago

Management & Administrative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13404254 The Valley Center Police Department is soliciting highly motivated individuals for the full...

4d ago

Go to Apply

Systems Administration & Telecom Manager - Information Technology

Sedgwick County* • Wichita, KS • 4d ago

Management & Administrative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13404199 This position is responsible for direct management of the systems administration and teleco...

4d ago

Go to Apply

Adult Case Manager- Augusta/Andover

South Central Mental Health Counseling Center • Augusta, KS • 5d ago

Management & Administrative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13404256 Position Overview: The Adult Case Manager will deliver high-quality medically necessary ser...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.