Customer Service Clerk
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Customer Service Clerk
Salary
$18.80 - $22.80 Hourly
Location
1200 Travis
Job Type
Full Time
Job Number
37469
Department
HOUSTON POLICE DEPARTMENT
Opening Date
10/29/2025
Closing Date
11/4/2025 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: CUSTOMER SERVICE CLERK
Posting Number: PN# 37469
Department: HOUSTON POLICE
Division: RECORDS
Reporting Location: 1200 TRAVIS ST., 23RD FLOOR
Workdays & Hours: MONDAY - FRIDAY; 9:30 AM - 5:30 PM*
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Provides clerical/administrative support to ensure quality customer service assistance. Responds to routine customer requests or inquiries received by mail, telephone, e-mail and personal contact.
RESPONSIBILITIES:
Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor.
Performs data entry activities to update customer records within authorized limits.
Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.
Provides information about City services, ordinances, policies, procedures and pricing.
May act as a backup to a customer service section and an administrative support section.
May process work orders/requests and make changes to update customer account information.
May gather or collect information to generate reports, activity logs, etc. Performs other duties as assigned.
All duties and responsibilities may not be included in the above job descriptions.
WORKING CONDITIONS:
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
"Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required."
If applicable, the applicant's past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
Six months of clerical/customer service experience are required.
LICENSE REQUIREMENTS:
None
PREFERENCES
**Preference shall be given to eligible candidates who have the following experience.
Call Handling Experience
Cash Handling Experience
Customer Service Experience
Research Experience
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED:
Department may administer skills assessment test.
SAFETY IMPACT POSITION: NO
SALARY INFORMATION:
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 10
APPLICATION PROCEDURES:
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1228).
If you need special services or accommodations, call (713-308-1228). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
11 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
What is the highest level of education you have obtained?
Less than a High School Diploma/GED
High School Diploma/GED
02
How many months of clerical/customer service work experience do you have?
Six months
6 to less than 9 months
9 to less than 12 months
12 or more months
None
03
How many years of call-handling experience do you have?
Less than 1 year
1-2 Years
2-3 Years
3+ Years
No Experience
04
Describe your money handling experience. If none, enter NA.
05
How many years of customer service experience do you have?
None
Less than 1 year
1-2 Years
2-3 Years
3+ years
06
How many years of experience do you have researching customer requests?
None
Less than 1 year
1-2 Years
2-3 Years
3+ years
07
Describe your experience providing reports to customers. If none, enter NA.
08
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question
