Pre-Owned Operations Assistant Manager

Hendrick Automotive Company • Frisco, TX • 11h ago

Hendrick Volkswagen Frisco

Location: 5010 State Highway 121, Frisco, Texas 75034

Summary: Responsible for assisting with leading the Pre-Owned vehicle sales department. The Pre-Owned Operations Assistant Manager is responsible for assisting with operations, sales performance results, employee supervision, and customer satisfaction in the Pre-Owned vehicle sales department.

Supervisory Responsibilities: This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Assists with improving sales and operations.

Assists and provides input for department hiring & discipline decisions.

Assists sales team with processing or completing sales.

Trains and supervises sales team.

Assists with developing promotions to motivate sales team.

Sets schedules for sales team.

Oversees department inventory.

Interacts with customers to ensure customer satisfaction.

Assists with decisions on sale price & trade-in appraisals.

Assists with completion of end-of-month physical inventory & required management reports according to Company deadlines.

Attends required manager meetings.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

o High School Diploma

v Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

v Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

v 3-5 years

o 5+ years

Education/Experience:

Excellent sales skills, prior supervisory experience preferred. Working knowledge of automotive sales industry. Ability to deal effectively with customers and dealership personnel.

Certificates and Licenses:

v Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills with Microsoft Office Products. Intermediate knowledge and/or ability to learn the Dealership Management System and web based applications.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands:

Duties are performed throughout the dealership, both indoors and outdoors and on customer test drives. Due to the nature of the position, Manager may be exposed to various work environments and required to perform a variety of tasks. Work includes frequent movement around the dealership facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

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