Sales Experience Specialist

CARMAX • El Paso, TX • 14h ago

6038 - El Paso - 1300 Pendale Road, El Paso, Texas, 79936

CarMax, the way your career should be!

General Summary:

Sales Experience Specialists are responsible for managing sales-related functions and tasks. They exercise independent judgment to make business decisions for prioritizing work, promoting sales and driving customer resolutions. They communicate and partner effectively to disseminate tasks from the Management Team, ensure iconic experiences for our customers, and support Associates in their responsibilities.

Principle Duties and Responsibilities:

Drive Effective Selling

Develop the Manage the Daily Business (MDB) plan to identify strategies to achieve the store's daily budget goal

Delegate and direct the flow of work to implement the MDB strategies, prioritize Sales Manager activities, and collaborate with Managers on Duty across other departments

Act as the Sales Manager on Duty by executing a daily task list, engaging in transactional support, answering questions related to store transactions, providing phone triage, and following up on delegated tasks

Deliver Iconic Experiences

Enable an iconic experience by managing the wait experience and handling customer issues and concerns

Provide a seamless experience for customers by utilizing technology to effectively collaborate with team members across other locations, CEC, and Customer Relations

Support and embrace the execution and sustainment of new store procedures, processes, and technology platforms

Foster Talent

Assist with the training and development of Sales Consultant Trainees and Sales Mentors

Schedule interviews and participate in the hiring paperwork process of Sales Associates

Be Well Managed

Open and close the store; provide periodic management coverage for the store in absence of the management team

Perform various administrative duties, including, but not limited to: printing daily reports, reviewing and approving customer finance stipulations, contacting finance companies regarding Customer contracts, auditing compliance processes, managing a wait list, etc.

Serve as a functional resource for other departments with regards to vehicle sales, customer interactions, prioritization of inventory management, including but not limited to Customer Transfers.

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Create and maintain a positive work environment

Demonstrate exceptional communication skills

Speak and listen effectively in dealing with internal and external customers in person and over the phone.

Display confidence in self, the product and CarMax

Ability to build and maintain strong relationships; motivates and leads others, including peers and business partners

Delegate effectively and follow up timely; set priorities for self and others

Make decisions using independent and sound judgement; partners with others as needed

Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

Balance the needs of the Customer and the business when making decisions

Create win-win solutions to Customer issues; delivers on Customer commitments

Get work done well, on time and follow the right process

Drive work processes and pay close attention to detail

Perform multiple duties in a high energy, fast-paced working environment

Offers positive and developmental feedback; uses experience and knowledge to train and develop others

Education and/or Experience:

High School Diploma, or equivalent

Sales and customer service experience, in an area such as retail, preferred

Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) and Salesforce, preferred

Minimum 6 months prior Sales or Business Operations experience

Completion of the Sales Experience Specialist Certification Program

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CARMAX

Go to Apply

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