HIRING BUS OPERATORS-DEMAND RESPONSE

Keolis Transit America • Framingham, MA • 9h ago

Role purpose: The Bus Operator-Demand Response Driver provides
passengers with safe, friendly transportation in vehicles designed for
wheelchair lifts, seats and other special access. This position focuses
on non-emergency medical transportation and we welcome candidates with
experience in customer service, home health-care, or ability to provide
high-quality patient care. Knowledge and Experience: - Must be minimum
21 years of age - 5 years verifiable valid Driver\'s license - Valid
Massachusetts Driver\'s License - Must have clean driving record. DMV
printout required for the last 10 years - Must have stable work
history - CPR, AED and First Aid Certification (Provided by the Company)
Skills: - Excellent customer service skills - Positive attitude and
enjoy working with the general public - Adaptive decisions making skills
handling unexpected situations - Excellent communication skills - Able
to follow directions - Consistently showing up on time and being
dependable - Ability to obtain a CDL with Passenger and Airbrakes
Endorsement - Ability to work in an ever changing environment - Patience
and Understanding: Providing compassionate service to passengers with
special needs Key Accountabilities: Customer Service - Ensure customers
feel welcome - Effectively communicate with passengers especially in the
event of service disruptions - Provide passengers with assistance as
needed - Accommodate passengers with information such as schedule,
guidance, etc. Safety - Practice defensive driving, anticipating
potential hazards and reacting appropriately to avoid accidents - Ensure
safe on-road operations while maintaining on-time performance -
Familiarity with assigned routing and detours to include inclement
weather - Awareness of ADA Policies and Procedures to ensure
compliance - Proper operation of all wheelchair lifts to include manual
operation, for each bus model - Report immediately to dispatch any
vehicular accident or passenger incident and follow the incident and
accident reporting procedures - Assist and help passengers with mobility
devices, such as wheelchairs or walkers while providing either curb to
curb or door to door service - Assisting passengers with boarding and
properly securing wheelchairs Operation - Collect the prescribed fare
media and notify dispatch of any @type of fare evasion or fraud - Perform
pre and post trip inspections and enter all defects on to the DVIR
forms - Follow exact deadhead routing and their assigned revenue service
routes - Depart the start of each route exactly on-time and never
operate ahead of schedule - Perform other duties as assigned Work
Environment: - The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions. - Frequently works inside and outside vehicle and might get
exposed to extreme, hot and/or cold, weather - May sit for over 8 hours
per day, may operate a vehicle for over 8 hours per day - May twist,
squat, bend, push, lift, pull, and climb stairs while performing
duties - May be exposed to fumes - May walk on uneven surfaces, while
assisting passengers Additional Statements: - Drug and alcohol
screening: Employment contingent upon passing pre-employment drug and
alcohol screen. Also, contingent upon receiving a favorable background
check. Must pass a physical examination. - Environmental commitment:
Keolis is committed to protecting the environment by minimizing the
impact of operations to our people and the communities in which we
operate. - EEO statement: Our policy is to afford Equal Employment
Opportunity to qualified individuals regardless of their race, color,
sex, religion, age, creed, marital status, national origin, ancestry,
physical or mental disability, sexual orientation, or gender ID

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