Senior Customer Operations Manager

The Hertz Corporation • Ontario, CA • 7h ago

The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.

Wage : $75,000 annually

What You'll Do:

Oversee Customer Operations Managers and other customer operations employees

Manage daily customer operations, fleet availability, and revenue generation for the assigned function

Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes

Resolve customer issues, ensuring a positive customer experience

Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)

Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)

Actively engage in effective communication plans focused on building employee engagement in order to achieve business results

Conduct performance evaluations that are timely and constructive, where applicable

Participate in the recruiting process, as required

Provide management with various updates and indicators as requested

Remain current on all administrative duties according to company policy

What We're Looking For:

1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred

High School Diploma required, Bachelor's Degree preferred

Moderate proficiency in Microsoft Office Suite

Ability to collaborate with internal and external stakeholders across multiple functions and locations

Ability to influence

Flexible and adaptable; ability to work effectively in ambiguous situations

Excellent verbal and written communication skills

Results driven, ability to make decisions and help solve problems

Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.

Ability to drive process and organizational change.

Ability to motivate teams and keep a positive attitude in a fast-paced environment.

Ability to work under minimal supervision with a goal-oriented mindset.

Ability to see the big picture and leverage critical thinking and decision-making skills.

Excellent organization, time management, delegation, and prioritization skills.

Courageous leadership and accountability.

What You'll Get:

Up to 40% off the base rate of any standard Hertz Rental

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

Similar Jobs

Sales Manager (Part Time) - 24H210

Carter's/OshKosh • Eastvale, CA • 4h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

4h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Riverside, CA • 4h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

4h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Anaheim, CA • 4h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Riverside, CA • 4h ago

Management & Administrative

4h ago

Go to Apply

Administrative Assistant

U.S. Bank • Ontario, CA • 9h ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

9h ago

Go to Apply

Quality Manager

Datwyler • Ontario, CA • 20h ago

Management & Administrative

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastome...

20h ago

Go to Apply

Branch Manager

OneMain Financial • San Bernardino, CA • 1d ago

Management & Administrative

Branch Manager As a OneMain Branch Manager, you will create an outstanding environment-a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their t...

1d ago

Go to Apply

Manager, Operations Escrow - US Based Remote

Anywhere Real Estate • Riverside, CA • 2d ago

Management & Administrative

Job Responsibilities Team Leadership: Recruit, select, and manage talent. Foster a culture of teamwork, customer service, and continuous improvement. Develop leadership skills in Supervisors. Ensure adequate resources to...

2d ago

Go to Apply

Manager, Brand Marketing - US Based Remote

Anywhere Real Estate • Riverside, CA • 2d ago

Management & Administrative

About you: You're a strategic marketer with a creative edge and a passion for bringing brand stories to life. Your peers might describe you as: deadline-driven, detail-oriented, collaborative, and someone who can juggle...

2d ago

Go to Apply

Administrative Coordinator IV

Kaiser Permanente • Baldwin Park, CA • 2d ago

Management & Administrative

Job Summary: Assists with information maintenance and distribution by drafting integrative presentations, detailed correspondence, and reports. Facilitates workflow by assisting in the adaptation of relevant solutions an...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.