Medical Assistant II

MERRIMACK HEALTH NETWORK, INC. • Lawrence, MA • 4h ago

DUTIES AND RESPONSIBILITIES: Communicates with all patients and
families in person or via telephone, including greeting, identifying
self by name and role and retrieving and returning phone calls in a
timely manner. Follows telephone screening guidelines for answering the
phone; identifies patient\'s health problem or concern and directs
calls. Triages patient phone calls and takes appropriate action.
Schedules patient appointments and referrals demonstrating understanding
of scheduling guidelines and patient needs. Reason for appointment is
clearly documented. Documents all patient interactions accurately and in
a timely manner Responsible for rooming patients and preparing treatment
rooms for examination to include stocking and cleaning. Cleans and
prepares instruments for sterilization. Properly manages sharps
containers, including replacing, packaging, transporting and discarding
full containers. Interviews patients in exam room, obtains and documents
information relevant to patient care and medication management, and
obtains accurate BP, apical pulse, respiratory rate, pulse oximetry, and
temperature measurements. Generates intake and records basic information
about presenting and previous conditions. Assists provider by preparing
patients for physical examinations, assists with procedures, and
collects and labels specimens ordered by provider. Scans appropriate
information into patient?s medical record and performs basic chart
scrubbing prior to visit. Reviews preventative measures are up to date;
mammograms, colonoscopies, etc. Uses software (EMR, e-mail, registries,
portal, etc.) following established protocols for documentation,
responding to requests, and initiating appropriate tests and orders.
Maintains clinical proficiency in practice specific competencies.
Demonstrates proficiency in clinical skill in practice. Reinforces
patient and family education while also identifying new opportunities
for patient and family education. Handles prior authorization processes
for medications and/or procedures and while maintaining proper
documentation. Keeps services areas orderly and well stocked. Manages
clinical supplies and ensures stock is current, stored appropriately,
labeled, and par levels maintained. Acts as a preceptor for Medical
Assistant I. Participates in clinical development projects and
participates in and supports quality activities. IdentIfies emergent
situations and communicates to clinical manager for interventions.
Functions in emergent situations pertinent to the role. Handles patient
complaints or negative feedback in a professional manner and directs to
manager/director appropriately. Assists with patient referrals and
documents appropriately. Supports teamwork and professional
relationships within the organization. Participates in continuing
education activities to enhance own knowledge and skills and maintain
certification status. Performs job specific requirements and other
duties as assigned. REQUIREMENTS: High School diploma or GED.
Demonstrated MA competencies or equivalent MA experience gained through
any of the following: MA Certificate, Associates degree in Medical
Assisting, CNA (or LNA), EMT, PCT certificate, or Graduate of an
accredited Medical AssistAssistant Program. Medical Assistant with at
least one cumulative years of experience Demonstrated strong
communication, organizational, and interpersonal skills. Demonstrated
ability to work well as a member of a team. Preferred: Previous
experience in an ambulatory or specialty practice setting. Computer
skills. Bi-Lingual speaking, Spanish and English

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