Sales Support Specialist

Fiserv • Hagerstown, MD • 1d ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About Your Role:

As a Sales Support Specialist, you will provide essential services to Business Consultants, assisting them in establishing and servicing merchant processing accounts. Your primary goal will be to deliver quick and accurate information and resolutions. You will act as a liaison between Business Consultants and other internal departments. As a Sales Support Specialist, you will gain familiarity with various aspects of the business.

You are required to stay updated on the latest products and technologies, ensuring you remain current on company implementations and changes. Sales teams rely on you for your detailed knowledge of policies, procedures, and client operations.

What you'll do:

Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.

Receive and resolve pre-sale and post-sale inquiries from Business Consultants.

Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.

Engage various areas within Fiserv, when necessary, to obtain information and resolve issues.

Monitor key performance indicators and proactively engage and work with Clients to prevent or limit service issues.

Conduct basic troubleshooting of products, services, funding, and chargeback disputes.

Provide Sales education & training on various Client products, systems, and equipment.

Experience you'll need to have:

High school diploma or equivalent.

1-3 years' experience working in the financial industry in either Customer Service, Sales Support or administration functions.

Experience that would be great to have:

Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.

Experience in all Microsoft Office Suite

How you'll work:

This role requires the use of a computer and audio equipment.

10:30am-7:00pm Monday-Friday Shift

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support physical, financial, social, and emotional well-being

Paid holidays and generous time away policies

No-cost mental health support through Employee Assistance Programs

Living Proof program to recognize your peers' extra effort with points used for rewards

Eight Employee Resource Groups to foster a collaborative culture

Unparalleled professional growth with training, development, and internal mobility opportunities

Retirement planning and discounted shares with the Employee Stock Purchase Plan

Medical, dental, vision, life, and disability insurance options available day one

Tuition assistance and reimbursement program

Paid parental, caregiver, and military leave

Salary Range:

$40,000.00-$58,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Fiserv

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