Client Services Manager

Data Dimensions, LLC • Janesville, WI • 1d ago

Description

Purpose: The Client Services Manager acts as a primary contact between Data Dimensions and assigned clients to maintain responsibility for the relationship and day to day management of their projects with overall responsibility for job profitability and client satisfaction.

Essential Duties and Responsibilities:

Provides day-to-day support to assigned clients and internal departments.

Has a detailed understanding of the processes performed for assigned client projects.

Maintain and facilitate lines of communication between clients and internal departments once projects have been implemented by:

Facilitating investigation of issues relating to client applications to find origin of problem, determine appropriate course of action, and implement steps necessary to correct.

Respond to client inquiries in a timely manner as per departmental guidelines.

Hold regular meetings with clients and maintain supporting documentation as per departmental guidelines including but not limited to decision logs and meeting notes.

Direct operational staff to ensure training/instructional documentation is up to date.

Work with Operations team members, and/or vendor coordinators to support training.

Review quality and turnaround reports as they are generated to ensure projects are within contracted standards; Work with technical and operations staff for action plans related to quality and process improvements.

Coordinate all billing information with accounting and contracting departments to ensure proper items are invoiced, monitor invoicing for accuracy.

Support client and internal communication plans for regularly scheduled meetings to facilitate day-to-day project operations including maintaining of decisions logs and ensuring notes are taken and distributed at each meeting.

Keep manager aware of project statuses and follow established escalation procedures.

Work with project team to coordinate operational and technical activities as required to implement requested changes as per IMPAQT guidelines to implement client requested changes to project specifications.

Engage a project manager for more complex changes as directed by department supervisor.

Ensure technical tickets are input to company systems per department guidelines.

Working with pricing department to determine any costing implications.

Support Program Managers, Client Service Project Managers for projects as assigned.

Maintain decision logs, meeting notes and other project documentation.

Facilitate communications with client and other project team members as requested.

Research items and coordinate meeting schedule.

Review job profitability by conducting periodic reviews of ongoing project processes to ensure accuracy and efficiency of processes and working with internal departments to modify processes to increase/add efficiency.

Assume role of company representative to clients in regard to sales once initial sale is made by keeping lines of communication open with client and sales manager as to new business opportunities, educating clients to new service offerings provided by Data Dimensions and working with sales manager and contracting departments to ensure contracts are renewed on a timely basis.

Travel to client offices, vendor offices, Data Dimensions satellite offices as the need arises for client relations, project implementations.

Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.

Qualification Requirements -

To perform the job successfully, an individual should demonstrate the following:

Must be at least 18 years of age.

Able to read, write and speak English.

Successfully pass and maintain acceptable background checks and security clearances.

Associate degree plus 2 years of related experience as a Client Services Manager; or equivalent combination of education and experience.

Advanced knowledge of Microsoft Office Professional including Excel, Word, Outlook.

Perks and Benefits:

Paid Time Off

Paid "DD" Days

Paid Parental Leave

Annual Bonus Eligibility

Company Paid Life Insurance, Short-Term Disability and Long-Term Disability Coverage

401k/Roth IRA Match available after waiting period

Medical, Dental and Vision insurance available after waiting period

Qualifications

Experience

Required

Associate degree plus 2 years of related experience as a Client Services Manager; or equivalent combination of education and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Human Resources Generalist

TEKsystems • Delavan, WI • 19h ago

Management & Administrative

Workplace Type: On-site Location: Delavan, Wisconsin, 53115-2008, United States Schedule: Monday - Friday, 8:00 AM - 5:00 PM Job Overview: We are seeking a proactive and detail-oriented HR Generalist Contractor to suppor...

19h ago

Go to Apply

Analyst, Case Management - Field - Must reside in Winnebago County Illinois

CVS Health • Machesney Park, IL • 1d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

1d ago

Go to Apply

Analyst, Case Management - Field - Must reside in Winnebago County Illinois

CVS Health • Roscoe, IL • 1d ago

Management & Administrative

1d ago

Go to Apply

Shipping Clerk

QPS EMPLOYMENT GROUP • Beloit, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: Reached a dead end at your current job? Check out how this position can create a new path! QPS Employment Group has a great opportunity available for a Shipping Clerk at a company in Beloit, WI. This is...

1d ago

Go to Apply

Warehouse Manager

Radius Packaging • Delavan, WI • 1d ago

Management & Administrative

Warehouse Manager - Manufacturing (24/7 Operation) Are you a hands-on leader with a passion for mentoring teams and driving operational excellence? We are looking for a Warehouse Manager to lead our warehouse operations...

1d ago

Go to Apply

Treatment Court Case Manager

COUNTY OF JEFFERSON • Jefferson, WI • 3d ago

Management & Administrative

JOB REQUIREMENTS: WHAT YOU WILL DO AS THE TREATMENT COURT CASE MANAGER The Treatment Court Case Manager position will provide case management services and support for treatment court participants through evidence-based p...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Janesville, WI • 5d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5d ago

Go to Apply

Customer Service Representative

The Bank of New Glarus • Brodhead, WI • 1w ago

Management & Administrative

Job Title: Customer Service Representative Schedule: 8:30 am-5:30 pm Monday-Friday, 8:30 am-12:00 pm (noon) on Saturday rotations. Non-Exempt, Full Time Location: Brodhead Job Summary: This position is responsible for pe...

1w ago

Go to Apply

Purchasing Assistant

ManpowerGroup • Beloit, WI • 1w ago

Management & Administrative

Our client, a leading organization in the food manufacturing industry, is seeking a Purchasing Assistant to join their team. As a Purchasing Assistant, you will be part of the procurement department supporting the sourci...

1w ago

Go to Apply

Director of Supply Chain & Logistics

SHINE TECHNOLOGIES LLC • Janesville, WI • 2w ago

Management & Administrative

JOB REQUIREMENTS: SHINE Technologies is seeking a Director of Supply Chain and Logistics to oversee all aspects of supply chain operationsfrom sourcing materials to the ultimate delivery of medical isotopesensuring compl...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.