Sales Support Associate

Fiserv • Milwaukee, WI • 1d ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a phenomenal Sales Support Specialist do?

As a phenomenal Sales Support Specialist, you will enjoy a team dynamic as well as working through requests on their own while multi-tasking. This position is the cornerstone for getting leads to the sales team in the quickest yet most accurate way possible. It requires an individual with excellent time management, focus on detail, and the ability to coordinate and complete multiple priorities in an expedient manner while being personable. We need an on the fly problem solver as we quickly process phone calls and email requests. You will learn how to analyze competitor processing statements which will employ your math skills and Excel knowledge. This is a great steppingstone into the credit card processing industry with growth for yourself possible within a Fortune 500 company.

Are you interested in encouraging happy customers with an ability to efficiently and quickly assist the customer while making accurate decisions? If so, this is the role for you!

To be successful in this role, we need you to:

Have a strong sense of urgency

Possess a fanatical attention to detail

We need you to have a high level of autonomy, initiative, collaboration, creativity, resourcefulness, reliability and diplomacy

Have a strong goal orientation and desire to continuously learn and improve your skills and knowledge

Have the ability to effectively communicate and engage customers via phone and email.

Basic qualifications for consideration:

2+ years' experience in a Customer Service role

Experience in MS Office: Excel, Word and Outlook.

High School Diploma or Equivalent

Preferred qualifications for consideration:

Proficient at mathematics

Great interpersonal communication, comfortable talking with all levels of management, friendly and outgoing personality with a customer service approach.

CoPilot and Salesforce CRM experience is a plus

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Fiserv

Go to Apply

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