Description
SUMMARY
Supervises the branch operations function - typically in a large or high-volume branch - which includes quality service, compliance with Riverview policies and procedures, and staff supervision. Assists the Branch Manager by effectively cross-selling Riverview products and services, and coaches' staff to develop and improve individual cross-selling skills.
The salary for this role will be between $21 an hour and $30 an hour. The specific salary offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone). Monitor the quality of branch customer service and customer relationships.
Supervise Client Service Representatives in all duties, including training and development and performance appraisal, making recommendations to the branch manager on hiring, corrective action and/or termination.
Perform computer data entry and customer inquiries; process, record, track and verify various @types of financial transactions, information and events. Maintain a balanced cash drawer.
Cross-sell Riverview products and services, open new accounts and coach staff to develop and improve individual cross-selling skills.
Prepare and/or complete and monitor various reports and forms accurately to be in compliance with established policies and procedures.
Ensure balanced staffing levels to provide quality service and maximize sales while ensuring cost containment.
Follow and instruct others on proper branch operational security procedures.
Ensure branch operational efficiency and compliance.
Facilitates training objectives, including time allotment and coordination of electives.
Additional Duties and Responsibilities:
Participates in and completes training objectives with passing scores.
Responsible to monitor and assess staff training regularly and in a timely manner.
Follow all Riverview policies and procedures.
Other duties as assigned.
RELATIONSHIPS
Frequent contact with supervisor to receive direction and interpretation of sales/marketing/cross-selling goals.
Daily contact with customers and prospective customers providing assistance to fulfill their banking needs.
Daily contact with branch staff to give direction and interpretation of existing and new branch procedures.
Coordinate with the Retail Service Manager (RSM) for staffing, Fiserv or other operational issues.
Periodic contact with other branch and department staff who provide assistance and coordination of products and services.
Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.
SUPERVISORY RESPONSIBILITIES
Directly supervises 1 to 5 employees (or FTE) in branch operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing prospective employees as well as training new hires. Is also involved in planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's Degree (AA) or equivalent from two-year college and five or more years related experience and/or training; or equivalent combination of education and experience. Proven leadership skills within an efficient branch environment. Continued education in related subjects is strongly encouraged.
LICENSES, CERTIFICATIONS
If the position is filled by a candidate who will act as an MLO, the candidate must be registered in the NMLS, and must complete the process prior to taking applications beyond the deminimus exception allowed by the Safe Act. A mortgage loan originator or MLO is an individual who (1) takes a residential mortgage loan application and (2) offers or negotiates terms of a residential mortgage loan for compensation or gain.
SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to promote the sale of products and services through verbal recommendation.
Basic knowledge and ability to use Microsoft Office products and/or equivalent computer software applications preferred.
High attention to detail.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions .
Riverview Bank is an equal opportunity employer and affirmative action employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings .
Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
Qualifications
Skills
Preferred
MATH: Expert
Management: Expert
Presentation Skills: Expert
Training: Expert
Education
Required
Associates or better
Years Exp 5 or better
or a combination of education and experience or better
Licenses & Certifications
Preferred
NMLS
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
