Back to Jobs search

Customer Service Representative

PSI Services • Henderson, NV • 1d ago

Description

Title: Customer Service Representative

Location: 450 N. Stephanie Street #200, Henderson, NV

Salary: $17/hr

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That's why we've benchmarked all our roles against local market rates and why you'll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Candidate (Customer) Care Representative is responsible for providing operational and investigative support to multiple departments to ensure a superior level of Candidate Care. This position calls for a team player who can work independently with minimal supervision. This is a semi-sedentary position, working in a fast-paced call center environment.

This is a full-time permanent role during test center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends.

Role Responsibilities

Work with various departments to support all activities related to the Candidate Care team.

Coordinate internal projects and determine the best utilization of resources to increase candidate satisfaction.

Complete full circle site investigations to include researching incident reports, managing candidate care inbox, and de-escalating candidate concerns via email and telephone.

Communicate with the Test Center Leadership and follow up with candidates on investigation results.

Maintain the confidentiality of sensitive personnel information.

Ensure appropriate measures are taken to address candidate feedback.

Manage lost and found shared inbox, coordinating items for pick up as needed.

Manage displaced candidate emails and assist rescheduling candidates.

Maintain and manage candidate data for reporting purposes.

Create and maintain candidate cases on behalf of the candidates.

Manage and respond to e-mails, communicating with other departments, and candidate care teams for resolution.

Respond directly to information requests initiated by candidates, client services, and leadership utilizing a variety of systems.

Develop and maintain a working-level understanding of all scheduling platforms, services provided, and strategic communication plans.

Assist with registration and schedule CSRs on an as-needed basis.

Knowledge, Skills and Experience Requirements

High school diploma or equivalent required.

Experience in a call center environment expected.

Experience in a Tier 2 customer service role preferred.

Acceptable attendance point balance in previous roles expected.

Working knowledge of Microsoft Office applications desirable.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: ?

Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions

Generous Time Off: Enhanced paid time off/annual leave policies

Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:

US: Dental, vision, life, and short-term disability insurance

UK: Medical cashback plan including dental, vision, and income protection

Flexible Spending Accounts (US)

Employee Assistance Program (EAP): Confidential support whenever you need it

Work-Life Balance: We understand life happens outside of work, and we fully support flexibility

Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired

Future Planning: Tools and support to help you grow personally and professionally

Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

?At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Go to Apply

Manager, Brand Marketing - US Based Remote

Anywhere Real Estate • Las Vegas, NV • 1d ago

Management & Administrative

About you: You're a strategic marketer with a creative edge and a passion for bringing brand stories to life. Your peers might describe you as: deadline-driven, detail-oriented, collaborative, and someone who can juggle...

1d ago

Go to Apply

Program Manager, EHS Supply Chain Operations - United States

Google • Henderson, NV • 1d ago

Management & Administrative

Program Manager, EHS Supply Chain Operations - United States corporatefare_ Google place New Albany, OH, USA; Atlanta, GA, USA; +13 more; +12 more Mid Experience driving progress, solving problems, and mentoring more jun...

1d ago

Go to Apply

Manager, Operations Technology

Berkshire Hathaway Energy • Las Vegas, NV • 1d ago

Management & Administrative

JOB DESCRIPTION Basic Purpose Provides a unified approach to technology in support of operations, keeping the focus on the following control system information values for maintaining reliability, accuracy, availability,...

1d ago

Go to Apply

Management Trainee - Greentech Renewables - Non Exempt - DIV

Consolidated Electrical Distributors • Las Vegas, NV • 2d ago

Management & Administrative

Summary Job title: Management Trainee - Greentech Renewables - Non Exempt - DIV Job ID: null Department: Las Vegas - Greentech Renewables Location: null-null Description Summary: Greentech Renewables' Management Training...

2d ago

Go to Apply

CarelonRx Account Manager II

Elevance Health • Las Vegas, NV • 2d ago

Management & Administrative

CarelonRx Account Manager II Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balanc...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.