ADP is hiring an Client Service & Product Support Specialist
Do you love problem solving?
Thrive on providing exceptional service?
Like a fast paced and collaborative work environment?
If so, this may be the opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will be the primary point of contact for assigned clients, assisting with their needs and inquiries regarding their Work Opportunity Tax Credit program.
The nature of what you do every day will not change - your #1 goal is to assist our clients with their Work Opportunity Tax Credit . Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.
To excel in this role, you'll leverage your strong communication skills to build trust with clients. Whether speaking on the phone or writing, you communicate clearly and effectively, making it easy for clients to understand and act on your guidance. Your flexibility and problem-solving abilities will play a key role in maintaining client satisfaction and loyalty.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client\Services\Videos
What you'll do:
What you can expect on a typical day:
Client Support . You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve tax credit related issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn . You will continually upgrade your knowledge and skills on tax credits, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize . You adhere to a daily schedule and organize yourself to deal with a high volume of inbound inquiries.
Consultative Approach . Proactively reach out to assigned client base to discuss program performance and best practices.
TO SUCCEED IN THIS ROLE:
At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Strong written and verbal communication skills
Ability to prioritize client requests and speak with executives at client organizations.
A friendly, can-do mindset encourages client confidence and loyalty.
Attention to detail will ensure accuracy and thoroughness.
A college degree is great but not required. What's more important is having the skills to do the job.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
Tax credit experience
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
